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Clio Logo Clio · Customer Service

Customer Support Specialist

Canada, Burnaby 56000.00 CAD / Year · Job Posted December 26, 2025
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Job Description

We are currently seeking Customer Support Specialists to join our Customer Support Team in our Burnaby, Toronto or Calgary hub offices. Clio’s Customer Support team is an incubator for talent in our rapidly growing company. We hire people who are Human and High Performing, who are motivated to provide customers an effortless experience with our products. In addition to becoming product experts, members of our customer support team also educate customers about our products, promoting product and feature adoption. Our team members are smart, technically proficient, and driven. We intentionally foster a unique culture built on growth, empowerment, and accountability by hiring great people, giving them tools and coaching, and letting them run at their own pace.

Job Responsibility

  • Handling inbound support requests by phone (majority of our interactions), AI-enabled chat, and email with a focus on delivering exceptional customer experiences to legal professionals and their clients
  • Becoming a product expert
  • diagnosing, troubleshooting, and resolving product issues effectively
  • Serving as a trusted advisor
  • providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
  • Identifying when a customer is a fit for an additional product or service, and connecting them with the appropriate team to learn more
  • Capturing customer feedback for our Product teams
  • Driving your career growth and development while Getting Better Every Day and contributing to a Win and Help Win culture

Requirements

  • Bachelor’s degree (or an expected completion date no later than January 2026 if in your final semester)
  • Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
  • Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems!
  • The desire to win (and have fun) as a member of a high performing team
  • A growth mindset and a sense of optimism and enthusiasm

Nice to have

  • Technical, hard science, or accounting major/minor
  • Experience in the legal industry and/or knowledge of the justice system
  • Experience using APIs, building integrations, and knowledge of Postman
  • Skills in R, Python, HTML, Ruby, SQL, etc.
  • Prior research, tutoring, and leadership experience
  • Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution

What we offer

  • Top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week
  • Flexible time off policy, with an encouraged 20 days off per year
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Clio - All Job Offers

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