Customer Support Specialist

• Schedule and coordinate installation appointments, ensuring jobs are organized efficiently and completed on time
• Review pending installations, verify product arrivals, and confirm labor requirements are in place
• Monitor and manage the installation pipeline daily, ensuring updates and job closures are handled promptly
• Prepare and organize all necessary paperwork for installation crews to ensure seamless project execution
• Assign installation crews to projects based on their relevant skills and availability
• Track and manage inventory, providing accurate estimated arrival times to customers and stakeholders
• Address and resolve customer concerns to maintain high levels of satisfaction
• Process payments and funding for completed jobs, adhering to company standards and protocols
• Utilize CRM and ERP systems, including Microsoft Dynamics, to manage data entry and maintain accurate records
• Perform additional administrative tasks as assigned to support operational efficiency

• Proven experience with CRM and ERP systems, such as Microsoft Dynamics
• Strong background in customer service and administrative support, with at least 2 years of relevant experience
• Ability to work independently and effectively manage high volumes of tasks and inquiries
• Strong organizational skills and attention to detail to ensure accurate scheduling and data management
• Excellent communication skills, both written and verbal, for interacting with customers and team members
• Familiarity with industry-specific software and tools is highly preferred
• Proficiency in data processing, email correspondence, and compliance-related tasks

Experience in managing installation pipelines or similar operational workflows

medical, vision, dental, life and disability insurance, 401(k) plan