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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Support Specialist

United States, Wilmington · Job Posted May 30, 2026
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Job Description

As a Customer Support Specialist, you'll play a pivotal role as the primary point of contact between our customers and our company. Your responsibilities encompass assisting customers with order placements, addressing inquiries, managing shipments, handling complaints, and providing resolution to various queries. Utilizing Epicor, you'll proficiently process order-related paperwork while ensuring accurate documentation. Tracking order statuses and maintaining customer interactions through our CRM system are also key components of your role.

Job Responsibility

  • Prepare sales orders for computer entry and ensure timely processing for same-day shipping
  • Verify accuracy in shipped items and oversee timely delivery to designated locations
  • Execute and oversee programs and projects as directed by the Customer Service Manager, ensuring successful completion
  • Generate memos, emails, and reports as necessary
  • Promptly respond to inquiries and requests for information
  • Handle incoming calls and provide receptionist support as needed
  • Act as a liaison between the Sales Team, Customers, and other departments
  • Communicate with customers via phone and email to verify account and order details
  • Securely record payment information and other relevant data such as purchase order numbers and credit card details
  • Maintain confidentiality in handling sensitive information
  • Adhere to all company policies and procedures

Requirements

  • Proficiency in MS Office suite, particularly Outlook, Word, Excel, and PowerPoint
  • Detail-oriented with the ability to thrive in a dynamic office setting
  • Exceptional communication skills, both verbal and written, including adeptness in email correspondence and memo drafting
  • Competency in operating standard office equipment
  • Strong organizational skills and a commitment to meeting deadlines
  • Ability to multitask efficiently while managing complex schedules
  • Team player with the capability to work independently when required
  • Punctuality and reliability in adhering to designated work hours

What we offer

  • Competitive salary and benefits
  • Opportunities to thrive and grow
  • Engaged and inclusive global teams
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