Customer Support Specialist Job at 360 Resourcing Solutions (Wilmington)

Job Description

As a Customer Support Specialist, you'll play a pivotal role as the primary point of contact between our customers and our company. Your responsibilities encompass assisting customers with order placements, addressing inquiries, managing shipments, handling complaints, and providing resolution to various queries. Utilizing Epicor, you'll proficiently process order-related paperwork while ensuring accurate documentation. Tracking order statuses and maintaining customer interactions through our CRM system are also key components of your role.

Job Responsibility

Prepare sales orders for computer entry and ensure timely processing for same-day shipping
Verify accuracy in shipped items and oversee timely delivery to designated locations
Execute and oversee programs and projects as directed by the Customer Service Manager, ensuring successful completion
Generate memos, emails, and reports as necessary
Promptly respond to inquiries and requests for information
Handle incoming calls and provide receptionist support as needed
Act as a liaison between the Sales Team, Customers, and other departments
Communicate with customers via phone and email to verify account and order details
Securely record payment information and other relevant data such as purchase order numbers and credit card details
Maintain confidentiality in handling sensitive information
Adhere to all company policies and procedures

Requirements

Proficiency in MS Office suite, particularly Outlook, Word, Excel, and PowerPoint
Detail-oriented with the ability to thrive in a dynamic office setting
Exceptional communication skills, both verbal and written, including adeptness in email correspondence and memo drafting
Competency in operating standard office equipment
Strong organizational skills and a commitment to meeting deadlines
Ability to multitask efficiently while managing complex schedules
Team player with the capability to work independently when required
Punctuality and reliability in adhering to designated work hours

What we offer

Competitive salary and benefits
Opportunities to thrive and grow
Engaged and inclusive global teams

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Customer Support Specialist

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