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Customer Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Elfin Forest

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

In healthcare, communication needs to be both efficient and empathetic. We’re seeking a Customer Support Specialist to assist patients and clients with scheduling, billing inquiries, and general support. This role is ideal for someone who can manage a high volume of communication while maintaining accuracy, professionalism, and a strong sense of responsibility.

Job Responsibility:

  • Handle inbound and outbound calls related to scheduling, billing, and general inquiries
  • Assist with appointment coordination and follow-ups
  • Maintain accurate records within EMR/EHR systems
  • Verify patient information and update records as needed
  • Resolve issues or escalate concerns appropriately
  • Support administrative tasks such as data entry and documentation
  • Ensure compliance with HIPAA and internal policies

Requirements:

  • 1–3 years of customer service experience (healthcare or call center preferred)
  • Familiarity with medical terminology or insurance processes is a plus
  • Strong communication and multitasking abilities
  • EMR/EHR Systems: Epic, Cerner, or similar (preferred)
  • Microsoft Office Suite (required)
  • CRM or call center systems (preferred)
  • Strong attention to detail and data accuracy
  • Ability to handle high call volumes and prioritize tasks
  • Professionalism and ability to handle sensitive information

Nice to have:

  • Familiarity with medical terminology or insurance processes
  • EMR/EHR Systems: Epic, Cerner, or similar
  • CRM or call center systems
What we offer:
  • Medical
  • vision
  • dental
  • life insurance
  • disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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