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Eucalyptus Logo Eucalyptus · Customer Service

Customer Support Specialist

Philippines, Manila · Job Posted May 27, 2026
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Job Description

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients, through multiple channels -- either e-mail, chat, and inbound or outbound calls.

Job Responsibility

  • Patient-Centric Problem Solving: Take ownership of patient issues, ensuring they are resolved swiftly and effectively
  • Collaborative Partnerships: Work closely with doctors, pharmacies, and delivery partners
  • Exceeding Service Targets: Consistently meet and exceed key performance metrics
  • Process Improvement & Innovation: Identify opportunities to enhance services through optimized processes and automation
  • Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets

Requirements

  • 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics)
  • Strong English written and verbal communication skills
  • Strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must)
  • Strong attention to detail
  • Fantastic at anticipating next steps and taking proactive action
  • Interest in healthcare and wellness, or experience in the healthcare space or allied services

What we offer

  • Wellness budgets
  • Social clubs
  • Hybrid work arrangement
  • Comprehensive health coverage (including up to 2 dependents)
  • Vacation, sick, and parental leaves
  • 13th-month pay
  • Statutory benefits
  • Transport allowance
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