Customer Support Specialist

• Act as a Subject Matter Expert for system-related tools (SAP, CRM, EDI), supporting and enabling their effective use within the team
• Maintain and improve operational processes, reporting, and KPIs, ensuring data accuracy and visibility
• Monitor trends, highlight deviations, and support issue resolution
• Support daily Order-to-Cash activities, including: Resolving EDI order errors, Intercompany order follow-up, Invoice cancellations and corrections, Credit and debit note processing, Rebate support, Proof of Delivery (POD) monitoring
• Maintain and update pricing data based on approved inputs and proactively flag inconsistencies
• Set up, update, and maintain customer, material, freight, and logistics master data in ERP systems
• Support the Supervisor through data preparation, reporting, and operational input
• Develop and maintain onboarding materials and training packs
• Support onboarding and training of new team members
• Collaborate closely with internal stakeholders to support system- and data-related operations
• Promote Owens Corning safety standards and a structured, compliant working environment

• Strong working knowledge of Order-to-Cash processes
• Expertise in ERP systems (SAP or equivalent), CRM tools, and EDI environments
• Good understanding of pricing data and invoicing flows
• Strong attention to detail with the ability to work accurately with data
• Ability to prepare, maintain, and interpret operational reporting and KPIs
• Strong organizational and knowledge-transfer skills
• Comfortable working in a back-office, non-customer-facing role
• Fluent in English (written and spoken)
• Bachelor's degree in Business, Supply Chain, Finance, or a related field
• Experience in OTC, Order Management, Shared Services, or similar operational environments

Experience working in a regional or multi-country setup is an advantage

• Opportunity to work in an international Excellence Hub environment
• Exposure to regional European operations and cross-functional collaboration
• Hybrid working model
• A modern and welcoming office in Vilnius
• Private health insurance
• Annual performance-based bonus
• Access to global learning and development opportunities