Customer Support Specialist

• Answer queries from customers who use our Online Doctor service, via telephone, email or chat
• Deliver a high-level customer experience, ensuring that customers facing a variety of situations are all treated with the same high level of service and understanding
• Work autonomously, exercising excellent judgement, whilst answering customer queries via telephone, email or chat quickly and enthusiastically, with a high level of care
• Be a curious problem solver and good listener that is comfortable using a variety of technologies to resolve customer questions
• Work closely with our store pharmacies to ensure every customer has a seamless, straightforward experience and feels confident they’re receiving the highest standard of care

• Solid experience within customer support or call centre support, working towards targets and KPI’s
• Strong written and verbal communication skills
• Be proactive, self-accountable, assertive, and self-motivated with the ability to perform within tight time constraints, address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes
• Understand key areas to increase customer satisfaction, both in terms of quality and on-time delivery
• Ability to make clear suggestions for further investigative steps

NHS / Healthcare experience

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme