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Customer Support Specialist

lightyear.com Logo

Conclusive Financial

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Location:
Estonia , Tallinn

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our Support Specialists are responsible for handling customer contacts. Your decisions and actions will have a direct impact on the customers and our product. You will work in a fast-paced, friendly, and professional team with a lot of autonomy and little bureaucracy. You’ll have the freedom to share ideas and have a lasting impact on our organisation.

Job Responsibility:

  • Run day-to-day Customer Support
  • Answer customer questions and solve problems that come in across various contact channels
  • Handle formal complaints
  • Review payment transactions and solve related customer problems
  • Help with other operational and KYC tasks as needed
  • Loop in other team members and escalate tasks to relevant stakeholders as needed
  • Measure the Success of Your Work
  • Talk to customers and answer customer questions, solving problems that come in across various contact channels
  • Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and work with cross-functional teams across Marketing, Product, and Engineering to bring feedback to the rest of the organisation
  • Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver better outcomes for our customers
  • Help Build the Support Features in the Product
  • Create and update FAQs
  • Build and maintain a knowledge base
  • Improve automations like quick replies and contact attribution

Requirements:

  • Exceptional written and spoken English
  • C2/Bilingual proficiency in Hungarian
  • 2+ years of experience within Customer Support/ Customer Operations
  • Empathy for customer problems and a drive to solve their issues
  • You are a quick learner
  • Strong communicator and able to work across teams and functions
  • Computer literacy
  • Basic SQL is not required but would be advantageous
  • Having an understanding of investment services or experience in a startup environment are pluses

Nice to have:

  • Basic SQL
  • Having an understanding of investment services
  • Experience in a startup environment
What we offer:
  • A competitive startup package with stock options that vest monthly after a one-year cliff
  • Relocation support
  • Brand new office in Tallinn (Kalamaja)
  • Flexible working hours
  • A flexible approach to working remotely - 2 remote days per week allowed
  • Private health insurance
  • All the usual office facilities, including free tea, coffee & snacks
  • Dog-friendly office
  • Cycling or running to work? We’ve got bike parking and showers

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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