Customer Support Specialist Job at Conclusive Financial (Tallinn)

Customer Support Specialist

Conclusive Financial

Location:
Estonia , Tallinn

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re on a mission to make investing better for everyone in Europe. More specifically, we’re making it light years better. We’re combining multi-currency accounts with unlimited access to global markets so that everyone in Europe can invest without sneaky hidden fees or unnecessary barriers. Our Support Specialists are responsible for handling customer contacts. Your decisions and actions will have a direct impact on the customers and our product. You will work in a fast-paced, friendly, and professional team with a lot of autonomy and little bureaucracy. You’ll have the freedom to share ideas and have a lasting impact on our organisation.

Job Responsibility:

Run day-to-day Customer Support
Answer customer questions and solve problems that come in across various contact channels
Handle formal complaints
Review payment transactions and solve related customer problems
Help with other operational and KYC tasks as needed
Loop in other team members and escalate tasks to relevant stakeholders as needed
Measure the Success of Your Work
Talk to customers and answer customer questions, solving problems that come in across various contact channels
Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and work with cross-functional teams across Marketing, Product, and Engineering to bring feedback to the rest of the organisation
Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver better outcomes for our customers
Help Build the Support Features in the Product
Create and update FAQs
Build and maintain a knowledge base
Improve automations like quick replies and contact attribution

Requirements:

Exceptional written and spoken English
C2/Bilingual proficiency in Hungarian
1+ years of experience within Customer Support/ Customer Operations
Empathy for customer problems and a drive to solve their issues
You are a quick learner
Strong communicator and able to work across teams and functions
Computer literacy

Nice to have:

Basic SQL
Having an understanding of investment services or experience in a startup environment

What we offer:

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely - 2 remote days per week allowed
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Cycling or running to work? We’ve got bike parking and showers

Additional Information:

Job Posted:
March 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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