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Robert Half Logo Robert Half · Customer Service

Customer Support Specialist

United States, Johnston · Job Posted March 13, 2026
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Job Description

Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.

Job Responsibility

  • Support delinquent customers by identifying issues and guiding them toward resolution
  • Review account details and payment history
  • Update and confirm customer/debtor information
  • Maintain compliance with federal and state regulations and company policies
  • Assist with resolving misapplied payments
  • Escalate complex account issues to supervisors when needed

Requirements

  • At least 1 year of customer service experience
  • Ability to sit for extended periods while handling phone-based work
  • Capacity to shift priorities quickly
  • Strong computer skills
  • Excellent verbal and written communication skills
  • A strong problem-solver who values helping customers
  • Ability to work well in a collaborative, team-oriented environment
  • Strong computer aptitude with the ability to learn systems quickly
  • Ability to shift focus rapidly in a dynamic call-center environment

Nice to have

  • Bachelor’s degree in Business or related field
  • Knowledge of negotiation techniques
  • Experience with or understanding of financial services or collections processes

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
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