Customer Support Specialist Jobs

ElevenLabs

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Customer Service

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Not provided

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Job Description:

Customer Support Specialist role at ElevenLabs, a research and product company defining the frontier of audio AI. The role involves resolving customer tickets, troubleshooting technical issues, contributing to documentation, and moderating content to ensure a safe user community.

Job Responsibility:

Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy
Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions
Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company
Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards

Requirements:

2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
Experience working in a start-up with international teams in a remote setting
Experience troubleshooting technical issues related to APIs or browser errors
A detail-oriented mindset with a focus on delivering high-quality work
Autonomous and execution-focused mindset
General interest in AI and technology

What we offer:

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Support Specialist