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Customer Support Specialist

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Antech Diagnostics

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Location:
United States , Loveland

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

21.00 - 25.00 USD / Hour
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Job Description:

The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.

Job Responsibility:

  • Provides superior customer service and remains solution driven with all customers and/or customer concerns
  • Provide phone coverage within the queue
  • Handles customer issues, as needed, to ensure quality customer service
  • Effectively uses multiple software systems to service accounts
  • Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories
  • Investigates customer issues and finds appropriate solutions
  • Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
  • Manages appropriate distributor relationships and other partnerships
  • Updates data in Salesforce.com and sets up new accounts
  • Communicates potential sales opportunities via leads to appropriate teams

Requirements:

  • High school diploma required
  • Minimum of 2 years' experience in call center environment is preferred
  • Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred

Nice to have:

  • Associates degree in business or veterinary related field, or equivalent related experience preferred
  • Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
  • Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred
What we offer:
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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