Customer Support Specialist Job at Antech Diagnostics (Loveland)

Job Description

The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.

Job Responsibility

Provides superior customer service and remains solution driven with all customers and/or customer concerns
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service
Effectively uses multiple software systems to service accounts
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories
Investigates customer issues and finds appropriate solutions
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
Manages appropriate distributor relationships and other partnerships
Updates data in Salesforce.com and sets up new accounts
Communicates potential sales opportunities via leads to appropriate teams

Requirements

High school diploma required
Minimum of 2 years' experience in call center environment is preferred
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred

Nice to have

Associates degree in business or veterinary related field, or equivalent related experience preferred
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

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Customer Support Specialist

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