Customer Support Specialist Job at Antech Diagnostics (Loveland)

Customer Support Specialist

Antech Diagnostics

Location:
United States , Loveland

Category:
Customer Service

Contract Type:
Not provided

Salary:

21.11 - 26.00 USD / Hour

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Job Description:

The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customer-forward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.

Job Responsibility:

Provides superior customer service and remains solution driven with all customers and/or customer concerns
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service
Effectively uses multiple software systems to service accounts
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories
Investigates customer issues and finds appropriate solutions
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
Manages appropriate distributor relationships and other partnerships
Updates data in Salesforce.com and sets up new accounts
Communicates potential sales opportunities via leads to appropriate teams

Requirements:

High school diploma required
Associates degree in business or veterinary related field, or equivalent related experience preferred
Minimum of 2 years’ experience in call center environment is preferred
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions
Strong organizational skills and attention to detail
Demonstrated ability to approach problems and find appropriate solutions
Ability to work effectively in a team environment
Ability to adapt and be flexible in a variety of situations
Displays strong oral and written communication, especially over the telephone, with both internally and externally customers
Accurate and efficient data entry skills
Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required
Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management) preferred
Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team

Nice to have:

Associates degree in business or veterinary related field, or equivalent related experience
Minimum of 2 years’ experience in call center environment
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment
Intermediate ability with Salesforce.com or similar CRM (Customer Relationship Management)

What we offer:

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Additional Information:

Job Posted:
March 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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