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Customer Support Specialist

https://www.randstad.com Logo

Randstad

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Location:
India , Navimumbai

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Client. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing and Sales, Supply Chain, etc.) to meet company objectives.

Job Responsibility:

  • Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Client
  • Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing and Sales, Supply Chain, etc.) to meet company objectives
  • Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity
  • Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
  • Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence
  • Coordinates activity at assigned customer accounts, proactively address issues and implement solutions
  • Maintains service levels according to business prioritization
  • Differentiates between customer requirements and client capabilities
  • choose the best cost effective solution
  • Supports commercial strategies with Client customers across multiple businesses

Requirements:

  • Bachelors Degree
  • experience in complaints handling
  • 4 years of experience

Additional Information:

Job Posted:
April 16, 2026

Expiration:
May 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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