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Camp Australia Logo Camp Australia · Customer Service

Customer Support Specialist

Australia, Melbourne · Job Posted February 01, 2026
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Job Description

As a Customer Support Specialist, you will play a key role in delivering a positive and consistent customer experience across Camp Australia. You’ll manage escalated complaints, support complex customer enquiries, and contribute to the continuous improvement of customer processes and quality outcomes. This role is ideal for someone who enjoys problem-solving, working collaboratively across teams, and turning customer feedback into practical improvements.

Job Responsibility

  • Handle escalated complaints across channels, resolve issues per policy, and recommend improvements to prevent future escalations
  • Use complaint insights to improve quality, processes, and training content
  • Support family enquiries and investigations, manage internal escalations, liaise with collection agencies, and administer ACCS and related government processes
  • Provide escalation insights, collaborate with internal teams, and support customer care priorities

Requirements

  • Experience or knowledge of billing and Child Care Subsidy (CCS) or childcare experience
  • Strong communication, organisational skills, and attention to detail
  • Ability to prioritise tasks, work across multiple teams, and deliver high-quality customer service
  • Proven ability to collaborate effectively within a small, high-performing team
  • Proficient in Microsoft Word, Excel and PowerPoint

What we offer

  • A competitive salary package with incentives on top
  • Hybrid working arrangement
  • Wellbeing days and your birthday off
  • Flare Benefits for exclusive savings on fuel, groceries, tech, fashion, dining, entertainment, and more
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