Customer Support Specialist, Robert Half

Customer Support Specialist

Robert Half

Location:
United States, Silver Spring

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training.

Job Responsibility:

Respond to customer inquiries via phone, email, or chat in a professional and timely manner
Troubleshoot and resolve product or service issues effectively
Document customer interactions and resolutions in CRM software
Collaborate with internal teams to escalate and resolve complex customer concerns
Identify opportunities for process improvement based on customer feedback

Requirements:

2+ years in customer service or support role
Strong problem-solving and communication skills
Experience using CRM systems such as Salesforce or HubSpot

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in 401(k) plan

Additional Information:

Job Posted:
October 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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