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Robert Half Logo Robert Half · Customer Service

Customer Support Specialist

United States, Silver Spring · Job Posted July 03, 2026
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Job Description

We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support.

Job Responsibility

  • Respond to customer inquiries via phone, email, and chat
  • Resolve issues and document outcomes in CRM systems
  • Escalate complex issues to internal teams
  • Identify service trends and improvement opportunities

Requirements

  • 2+ years of customer service experience
  • Strong communication and problem-solving skills
  • CRM experience preferred
  • Must be legally authorized to work in the United States

Nice to have

CRM experience preferred

What we offer

  • Medical
  • vision
  • dental
  • life and disability insurance
  • Company 401(k) plan
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