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Customer Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half is partnering with a growing and dynamic organization seeking a detail-oriented and customer-focused Customer Support Specialist to join their team. This role is ideal for a service-driven professional who enjoys problem-solving, building relationships, and delivering high-quality support in a fast-paced environment. The Customer Support Specialist will serve as a key point of contact for clients and internal stakeholders, ensuring inquiries are resolved efficiently and professionally.

Job Responsibility:

  • Respond to inbound customer inquiries via phone, email, and online platforms
  • Provide accurate information regarding products, services, policies, and account details
  • Troubleshoot and resolve customer concerns in a timely manner
  • Process orders, account updates, service requests, and documentation accurately
  • Maintain detailed records of customer interactions within CRM systems
  • Collaborate cross-functionally with operations, billing, and leadership teams
  • Monitor and follow up on open cases to ensure full resolution
  • Meet performance metrics related to response time, accuracy, and customer satisfaction

Requirements:

  • 1–3+ years of customer service or client support experience
  • Strong verbal and written communication skills
  • Ability to multitask in a high-volume environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM platforms
  • Strong problem-solving skills and attention to detail
  • Professional demeanor with a customer-first mindset

Nice to have:

  • Experience in call center, SaaS, healthcare, financial services, or corporate environments
  • Experience with ticketing systems (Zendesk, Salesforce, or similar)
  • Associate’s or Bachelor’s degree preferred but not required
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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