Customer Support Specialist Job at Ledger (Paris)

Customer Support Specialist

Emerging services company seeks a Customer Support Specialist with client facing...

Location

United States , Upper Chichester, PA

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of customer service experience
Proficient in Microsoft Office Suite
SAP experience a big plus but not required
Salesforce or other CRM experience preferred
Excellent communication & interpersonal skills
Bilingual in Spanish a plus

Job Responsibility

Fulfill customer inquiries
Account Management
Troubleshoot software/hardware issues
Build strong customer relationships
Review and analyze customer feedback
Execute remote desktop sessions for troubleshooting
Maintain customer accounts
Document hardware issues
Troubleshoot data performance inquiries
Complete the RMA process

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Customer Support Specialist

A reputable and dynamic international brokerage firm is seeking a highly motivat...

Location

Netherlands , Amsterdam

Salary:

Not provided

Gitmax

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Economics, Finance, or a related field
1-2 years of customer support experience in the financial sector (brokerage experience is a plus)
Fluent in Dutch and English (both spoken and written)
Strong interpersonal skills and a proactive mindset
Based in or near Amsterdam
Ability to collaborate effectively within an international team

Job Responsibility

Act as the first point of contact for retail and professional clients, delivering high-quality customer service and assistance
Provide support with technical inquiries related to the trading platform
Monitor and manage client requests efficiently, coordinating with internal teams to resolve issues
Address customer complaints with professionalism, ensuring positive resolutions and client satisfaction
Assist with KYC/CDD processes and contribute to their successful implementation

What we offer

Competitive salary with performance-based rewards
Travel expense reimbursement
Career growth opportunities with professional development support
Central Amsterdam office with flexible working hours
Regular team-building events and cross-border networking opportunities
Company-provided laptop and necessary work equipment

Fulltime

Customer Support Specialist

Ledger is a global platform for digital assets and Web3, focusing on customer-ce...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a “Customer First” attitude
Strong interest for cryptocurrencies and/or blockchain environments
Outstanding written and verbal skills in English and Chinese
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Support Specialist

Ledger is seeking a Customer Support Specialist to provide quick and efficient t...

Location

United Kingdom , London

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a “Customer First” attitude
Strong interest for cryptocurrencies and/or blockchain environments
Outstanding written and verbal skills in English and Chinese
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Support Specialist

As a Customer Support Specialist at Ledger, you will be the first point of conta...

Location

United Kingdom , London

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Strong interest for cryptocurrencies and/or blockchain environments
Outstanding written and verbal skills in English and Chinese
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger's products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Support Specialist - Chinese & English Speaking

We're making the world of digital assets accessible and secure for everyone. Joi...

Location

United Kingdom , London

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Strong interest for cryptocurrencies and/or blockchain environments
Outstanding written and verbal skills in English and Chinese
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
Proficiency in Zendesk or Salesforce (Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Handle inquiries for apprentices, employers, and internal teams
Investigate user-reported issues
Replicate scenarios and follow troubleshooting guides
Accurately document findings and next steps
Maintain strong communication with customers
Address sensitive or escalated issues
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice and responsiveness
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration
Professional growth opportunities
Potential temp to perm position

Fulltime

Customer Support Specialist

We are looking for a motivated and detail-oriented Customer Support Specialist t...

Location

United States , Blaine

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with CRM and ERP systems, such as Microsoft Dynamics
Strong background in customer service and administrative support, with at least 2 years of relevant experience
Ability to work independently and effectively manage high volumes of tasks and inquiries
Strong organizational skills and attention to detail to ensure accurate scheduling and data management
Excellent communication skills, both written and verbal, for interacting with customers and team members
Familiarity with industry-specific software and tools is highly preferred
Proficiency in data processing, email correspondence, and compliance-related tasks

Job Responsibility

Schedule and coordinate installation appointments, ensuring jobs are organized efficiently and completed on time
Review pending installations, verify product arrivals, and confirm labor requirements are in place
Monitor and manage the installation pipeline daily, ensuring updates and job closures are handled promptly
Prepare and organize all necessary paperwork for installation crews to ensure seamless project execution
Assign installation crews to projects based on their relevant skills and availability
Track and manage inventory, providing accurate estimated arrival times to customers and stakeholders
Address and resolve customer concerns to maintain high levels of satisfaction
Process payments and funding for completed jobs, adhering to company standards and protocols
Utilize CRM and ERP systems, including Microsoft Dynamics, to manage data entry and maintain accurate records
Perform additional administrative tasks as assigned to support operational efficiency

What we offer

medical, vision, dental, life and disability insurance, 401(k) plan

Fulltime

Customer Support Specialist

Ledger

Location:
France , Paris

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 13, 2025

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Job Description:

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