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Customer Support Specialist

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360 Resourcing Solutions

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Location:
United Kingdom , Reading

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better. We’re growing and looking for a Customer Support Specialist to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.

Job Responsibility:

  • Resolve customer queries at first point of contact via telephone calls, webchats and emails
  • Keep accurate and up-to-date customer records by working through admin tasks
  • Take ownership of issues and see them through to resolution

Requirements:

  • A customer-first mindset and strong communication skills
  • Positivity, energy, and the ability to manage your own workload
  • Team spirit and resilience when dealing with challenging queries
  • Experience in customer service
What we offer:
  • Private Medical Insurance with rewards for yourself with discounted rates for your family members
  • Competitive Company Pension Scheme
  • Access to several employee discounted schemes to suit your lifestyle including but not limited to: Private dental insurance
  • Electric Vehicle Salary Sacrifice Scheme
  • Cycle to Work scheme
  • Comprehensive Europe and Worldwide Travel Insurance
  • Medical Cash Plan
  • Gym memberships
  • Access to 24/7 GP service for you and your family
  • 25 days holiday with the option to purchase more

Additional Information:

Job Posted:
February 10, 2026

Work Type:
Hybrid work
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