Customer Support Specialist, Checkr

Checkr

Location:
United States, Nashville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Customer Support team at Truework plays a pivotal role in ensuring a seamless experience for our users. As a Customer Support Specialist, you'll be on the front lines of delivering timely, empathetic, and high-quality support to a diverse customer base across multiple channels. You will be instrumental in upholding our values of trust, safety, and transparency by resolving issues with professionalism, technical precision, and care.

Job Responsibility:

Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
Troubleshoot complex technical and procedural issues with speed and accuracy, escalating when appropriate
Handle a high volume of inbound inquiries with excellent prioritization, time management, and attention to detail
Engage in proactive outreach and thoughtful follow-up to prevent recurring issues and enhance customer satisfaction
Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey

Requirements:

1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
Exceptional verbal and written communication skills with strong active listening and reading comprehension
Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
Demonstrated resilience, self-management, and commitment to continuous learning and improvement

What we offer:

Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
Lunch four times a week
Commuter stipend
Abundance of snacks and beverages

Additional Information:

Job Posted:
October 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Customer Support Specialist