Customer Support Specialist Job at Boeing (Norderstedt)

Customer Support Specialist

Boeing

Location:
Germany , Norderstedt

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist (m/f/d) for the Norderstedt, Germany facility. In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts by working closely with suppliers and customers. Your responsibilities includes tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.

Job Responsibility:

Internal customer support for the sale of consumables for the aviation industry
Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled
The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries
Regular communication with your customers about the status of their orders and coordinate any changes
Monitoring returns and processing complaints rounds off your area of responsibility
Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issues efficiently

Requirements:

Successful completion of a commercial training within logistics, wholesale or another related field
2+ years of professional experience in customer service in the aviation and/or wholesale sector
Initial experience within after sales and order resolution
Solid, proven written and spoken English skills

Nice to have:

Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce
Proficiency with the MS Office package, especially Excel
Familiarity with working for an international customer base
Ability to work in a fast-paced environment and manage competing priorities
Enjoyment of daily customer contact and working independently

What we offer:

Annual salary reviews
30 days of paid vacation, which increase with length of service
Social benefits such as capital-forming benefits, a childcare allowance, and a contribution to the company pension plan
Cross-functional and international work in teams around the globe
Tailored training opportunities for your area of work
Regular working hours and flex time
An in-house cafeteria with subsidized meals
A subsidy for the HVV ProfiTicket & free employee parking
Free-to-use e-charging stations
Bicycle leasing (JobRad) with attractive conditions
A subsidized membership in the EGYM Wellpass program

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 02, 2026

Work Type:

Hybrid work

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