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Customer Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Silver Spring

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge.

Job Responsibility:

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner
  • Troubleshoot and resolve product or service issues effectively
  • Document customer interactions and resolutions in CRM software
  • Collaborate with internal teams to escalate and resolve complex customer concerns
  • Identify opportunities for process improvement based on customer feedback

Requirements:

  • 2+ years in customer service or support role
  • Strong problem-solving and communication skills
  • Experience using CRM systems such as Salesforce or HubSpot
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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