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Customer Support Specialist

Fullscript

Location:
Canada, Ottawa

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re seeking a Customer Success Specialist to provide our customers with an exceptional experience in our Ottawa, ON area.

Job Responsibility:

Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience
Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs
Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge
Build sustainable relationships through open and interactive communication
Collaborate with your team to devise new strategies to surprise and delight our customers
Coordinate with your team to ensure support coverage during all business hours
Identify trends in issues and feedback and report them to your supervisor
Be a champion of our brand and uphold our commitment to customer satisfaction

Requirements:

A passion for customer satisfaction and a naturally engaging personality
Ability to multi-task and manage all customer service platforms
A strong commitment to excellence in all you do
Exceptional verbal and written communication skills
Strong organizational skills and the ability to manage information from various sources simultaneously
An adaptable nature, ready to embrace change and tackle new challenges
A team player mindset, eager to work closely with colleagues to create an extraordinary user experience
Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada

Nice to have:

Experience with Gladly and other SaaS productivity tools would be a bonus
Basic understanding of frontend or backend development
Knowledge or interest in integrative health or any wellness certifications would be advantageous

What we offer:

Ability to work Wherever You Work Well
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Custom benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
Training budget and company-wide learning initiatives
Employee Wellness Programs

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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