Customer Support Specialist Jobs

New

Customer Support Specialist

As a member of the Airbnb Customer Support team, you'll play a vital role as a R...

Location

India , Gurugram

Salary:

460000.00 - 557000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

Graduate with minimum 2 years of international voice process experience in a contact center/BPO
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Ability to manage sensitive customer information
Knowledge of functional key performance metrics related to customer experience
Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings
Workspace: Quiet, private area free from interruptions
no shared/public spaces allowed
Furniture & equipment: Ergonomic chair, desk, and proper lighting for comfortable, focused work
Cameras must be on during meetings unless otherwise stated
Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc

Job Responsibility

Provide courteous and efficient service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer complaints
Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Utilize available resources to research and troubleshoot problems effectively
Investigate from the existing knowledge resources to provide resolution
Mediate situations between users with empathy and fairness
Monitor and control numerous concurrent tasks in tandem
Be ambassadors embodying knowledge, empathy, and accountability

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

New

Customer Support Specialist

Serve our large and growing user base by fielding support requests and general e...

Location

Australia , Hobart or Sydney

Salary:

Not provided

Procreate

Expiration Date

Until further notice

Requirements

Customer focus: Genuine passion for customer service and the ability to provide a personalised experience
Communication skills: Strong written and verbal ability in English and Chinese (Simplified and Traditional)
Collaborative mindset: Comfortable working as part of a team and sharing knowledge
Analytical approach: Solution-oriented and able to resolve issues effectively

Job Responsibility

Respond to customer support queries with empathy, clarity, and accuracy
Manage and respond to App Store reviews
Work alongside Quality Assurance Specialists to identify and escalate product issues
Learn and apply knowledge of new and existing software features
Deliver support in our supported languages: English and Chinese (Simplified and Traditional)

Fulltime

New

Customer Support Specialist

Personio's intelligent HR platform helps small and medium-sized organizations un...

Location

Germany; Ireland , Munich; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

A university degree in economics or IT-related economics – or at least 1 year of experience as a Support Representative in a tech or SaaS company
Excellent written and verbal communication skills in English & German
A genuine customer-first mindset and a passion for helping others
Curiosity and a strong technical understanding — you're comfortable using software tools and translating complex issues into simple solutions
Adaptability — you’re energized by a fast-changing environment and quick to learn new things
A collaborative attitude — you enjoy working in teams and sharing knowledge
A problem-solving approach — you dig into challenges to find solutions that stick

Job Responsibility

Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses
Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
Improve our internal processes with your ideas and feedback
Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support
Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks
Add value by identifying opportunities to educate customers on helpful features or add-ons

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

New

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

New

Customer Support Operations Specialist

At Infinidat, we help enterprises and service providers empower their data-drive...

Location

Israel , Herzliya

Salary:

Not provided

Infinidat

Expiration Date

Until further notice

Requirements

Availability for 5 shifts a week, including nights and weekends
Client-oriented
Team player
Fast learner, independent and detail-oriented
Technology-oriented with analytical thinking and problem-solving skills
Fluent English (both written and verbal)
Great communication skills, loves working with people of all kinds
Experience in hardware\software support - An advantage
Experience in similar roles - An advantage

Job Responsibility

Initiate and manage all on-site customer activities - logistically and operationally
Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
Provide initial assistance to incoming phone calls and email queries related to our product
Maintain and constantly improve an internal knowledge base and workflows

Customer Support Specialist

We’re seeking a Customer Success Specialist to provide our customers with an exc...

Location

Canada , Ottawa

Salary:

Not provided

Fullscript

Expiration Date

Until further notice

Requirements

A passion for customer satisfaction and a naturally engaging personality
Ability to multi-task and manage all customer service platforms
A strong commitment to excellence in all you do
Exceptional verbal and written communication skills
Strong organizational skills and the ability to manage information from various sources simultaneously
An adaptable nature, ready to embrace change and tackle new challenges
A team player mindset, eager to work closely with colleagues to create an extraordinary user experience
Flexibility with scheduling to ensure optimal coverage for customers across the US and Canada

Job Responsibility

Work closely with our customers via phone, email, and live chat to identify opportunities to enhance their experience
Troubleshoot issues and recommend or explain product and service features that best meet the customer’s needs
Resolve complex customer inquiries through the use of various customer support tools and personal product knowledge
Build sustainable relationships through open and interactive communication
Collaborate with your team to devise new strategies to surprise and delight our customers
Coordinate with your team to ensure support coverage during all business hours
Identify trends in issues and feedback and report them to your supervisor
Be a champion of our brand and uphold our commitment to customer satisfaction

What we offer

Ability to work Wherever You Work Well
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Custom benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
Training budget and company-wide learning initiatives
Employee Wellness Programs

Fulltime

Customer Support Specialist

As a Customer Success Specialist, you will be at the forefront of delivering unp...

Location

Canada , Kelowna

Salary:

40000.00 - 50000.00 USD / Year

Fullscript

Expiration Date

Until further notice

Requirements

Proven experience in customer-centric roles, ideally in retail or hospitality
Passion for customer happiness and a positive, engaging demeanor
Ability to multitask and excel in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Embracing change and welcoming new challenges
Enjoyment of collaborative teamwork
Curiosity and a continuous learning mindset
You must be flexible in scheduling to support customers across North America
Familiarity with Zendesk and SaaS productivity tools is a plus

Job Responsibility

Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

What we offer

Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
With room to make up to 6k in bonuses

Fulltime

Customer Support Specialist

Everlaw is looking for a highly motivated Customer Support Specialist to join ou...

Location

United States , Oakland

Salary:

32.70 - 41.35 USD / Hour

Everlaw

Expiration Date

Until further notice

Requirements

Passion for technology and helping others to understand and use it
Exceptional verbal and written communication skills that show enthusiasm, energy, and empathy
Incredibly organized, process-driven, and capable of anticipating and mitigating friction points in a fast-paced environment
Thoughtful collaborator, partnering cross-functionally to drive a streamlined customer experience
Quick, eager, and proactive learner, and takes initiative to promptly resolve and learn from challenges
Authorized to work in the United States

Job Responsibility

Answer client questions
Teach product functionality
Troubleshoot technical issues via phone and email
Become product certified
Start journey on the support queue, providing world-class customer support
Collaborate with teammates to solve complex client tickets and improve the customer experience
Become a subject matter expert in certain areas of the product
Develop a strong relationship with the Product and Engineering teams to drive product improvements

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement

Fulltime

Customer Support Specialist

Airbnb

Location:
India, Gurugram

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 16, 2025

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Location:India, Gurugram

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 16, 2025

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Location:
India, Gurugram

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 16, 2025