Customer Support Specialist with Hebrew

• Process and support Commercial Banking customers in regard to account opening and closure, account maintenance, update of customer records, preparation of reports or other documents requested by internal stakeholders and customers, and processing of financial transactions on customer accounts
• Analyse banking and legal documentation related to Customer’s banking activity, both in English and Hebrew, to ensure correct upkeep of customers’ records
• Provide service by focusing on executing requests and resolving problems efficiently, accurately and professionally
• Demonstrate knowledge of procedures, process, systems and take initiative to update and improve them
• Work effectively, professionally and demonstrate ways to improve customer service
• Act in compliance with procedures
• policies, internal regulations and rules existing in workplace
• Assist line manager with managing day to day operations to ensure that SLAs are met, act as manager’s deputy during his absence
• Collate, review, and prepare any additional process-related documentation
• Build professional relationship and effective and constructive cooperation with co-workers and Business Partner
• Complete and update all data requirements (timesheets, systems, databases etc.) in a timely manner
• Ensure that quality and productivity levels are achieved at all times as per the standards set for the processes
• Participate in team/departments meetings, team activities and work towards sustaining team spirit

• Proficient English – written and verbal
• Proficient Hebrew – written and verbal
• Excellent communication and analytical skills, with the ability to analyse complex structures
• Attention to details
• Ability to multi-task, organise and prioritise responsibilities, depending on their criticality
• Self-motivation and ability to work independently and under time pressure
• At least 1 year experience in banking or other financial organization
• University degree (preferably in banking, economics, finance)
• Good understanding of the financial industry
• Excellent knowledge of MS Office
• Team Spirit building skills
• Ability to work within international environment

Knowledge of any additional language will be an asset

• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking