Customer Support Specialist - Treasury

• Assist with low to medium complexity resolution issues with heightened customer focus
• Answer inbound phone calls from customers and third parties
• Open, review, and resolve cases through case management
• Process account maintenances through various applications
• Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures
• Adapt communication style based on engagement and audience
• Research and determine next action steps to resolving inquiries
• Resolve customer questions or concerns promptly
• Document inquiries in Salesforce case management system (Insight 360)
• Provide technical support for enhanced security password resets
• Provide new customers with technical assistance with Commerce Connections and connecting applications
• Review, verify, and escalate missing data and data files with the appropriate department
• Resolve customer issues with Clover point of sale hardware and platform
• Assist callers with debit/credit card reissue through TSYS mainframe, and TCI platform
• Perform other duties as assigned

• Associate’s degree or equivalent combination of education and experience required
• 1+ year financial services or banking experience required
• 1+ years customer service experience in call center or relationship management required
• Basic knowledge of bank operations
• Excellent customer service skills
• Ability to learn new processes quickly and critical thinking skills
• Ability to learn and understand extended Commerce systems, platforms, and products
• Ability to work off-shifts as necessary
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook

Financial services experience with Wires, ACH system(s)

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time
• career development
• education assistance
• voluntary supplemental benefits