CrawlJobs Logo

Customer Support Specialist (Italian Speaker)

market-pay.com Logo

Market Pay

Location Icon

Location:
Lithuania , Vilnius

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

2700.00 - 3300.00 EUR / Month
Save Job
Save Icon
Apply Position

Job Description:

Market Pay is looking for a Italian speaking L2 Tech Support Specialist as part of our 2nd Level team based in Vilnius. Our service desk provides best of breed, frontline support to our enterprise clients globally.

Job Responsibility:

  • Fluently support customers with Italian language
  • Provide deep analysis of issues on a high availability secure transactional based system providing critical business services to our customers
  • Be an outstanding IT professional capable of log analysis, API troubleshooting, database querying and complex investigations
  • Act fast, with urgency and priority
  • Actively seek to reduce the burden on Level 3 teams by identifying and bringing forward initiatives to increase Level 2 skills, knowledge and responsibilities
  • Collaborate with management, senior team members, Level 3 Support Teams, Duty Managers and 3rd Party Partners
  • Partner with technical teams and 3rd parties to effectively resolve issues fast
  • Accurately follow and contribute to procedures and processes defined in the internal knowledge base
  • Escalate urgent and business critical issues in a timely manner to the duty managers
  • Work with Zendesk ticketing tool, handling customers cases, ageing ticket coordination, reporting, statistics, daily activities
  • Be the hero of the day by supporting our clients and partners in the best possible way

Requirements:

  • 2+ years of experience working in a technical support or similar role at Level/Tier 2 or above
  • Experience supporting transaction based systems especially electronic payment flows, log analysis, major incident support, batch jobs, payment terminals, API, networking and databases
  • Ability to accurately and consistently follow support processes...importantly not be afraid to suggest optimisations and improvements to those processes
  • Experience in ticketing tools (Zendesk, Salesforce, Jira or Service Now is a plus)
  • Highly ethical, professional and ambitious
  • Strong customer facing skills with the ability to communicate effectively with relevant stakeholders to understand and define requirements and customer needs
  • Fluent in spoken and written English and Italian
  • Strong analytical ability to coordinate and analyse complex cases
  • Ability to independently or together with a team to analyse issues and report findings in a structured and clear way
What we offer:
  • Annual bonus program and regular awards and recognition
  • Health Insurance (includes all the essentials plus a fund towards your gym membership)
  • Life Insurance
  • Mindletic Mental Health Gym Subscription
  • Office in the Old Town of Vilnius
  • Regular social events and celebrations
  • Monthly Phone Allowance
  • All the tools and equipment you need to do your job
  • Flexibility to mix being in the office with working remotely from your home

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Market Pay - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Specialist (Italian Speaker)

Specialist GBS Acct & Sales Ops Italian Speaker

Account Operations is responsible to support the business to achieve sales and m...
Location
Location
Portugal , Porto
Salary
Salary:
Not provided
adidas.com Logo
Adidas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong Customer Service focus and excellent communication skills
  • Working knowledge of MS Office, SAP/CRM and Business Objects
  • Advanced English knowledge (written and spoken)
  • Fluent in Italian (written and spoken)
  • Understanding of costs and of sales generation
  • Process-oriented mindset and in-depth understanding of complex correlations
  • Proactive, Autonomous, and independent working style
  • A high level of problem-solving ability
  • Ability to contribute to a team environment where performance is measured
  • Experience in working under pressure to meet deadlines and conflicting priorities
Job Responsibility
Job Responsibility
  • Support customer communication through all relevant channels (email, tickets, phone, in person), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales
  • Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
  • Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales
  • Perform order book management by recording and managing all types of orders
  • managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control
  • monitoring electronic receipts for errors and correcting these errors using the tools provided
  • Track carrier deliveries and parcel deliveries
  • Work in close cooperation with colleagues from other groups within Accounts & Sales Operations
  • Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations
  • Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation
Read More
Arrow Right

Customer Service Specialist

CrowdFarming® is the leading European tech marketplace connecting farmers direct...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
crowdfarming.com Logo
CrowdFarming
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native-level speaker of French, German, or Italian
  • Good command of English (Spanish is a plus)
  • At least 1 year of experience in customer service
  • Professional experience in sales, customer service, logistics, agriculture, and/or online retail is a plus
  • Able to work independently while being a strong team player
  • Flexible, proactive, and ambitious
  • Calm and solution-oriented in stressful or unexpected situations
  • Passionate about sustainability
Job Responsibility
Job Responsibility
  • Support and advise customers via phone, email, and social media
  • Handle enquiries related to orders, deliveries, transport issues, and the CrowdFarming philosophy
  • Resolve incidents in a proactive, solution-oriented way
  • Promote conscious and sustainable consumption through every interaction
  • Collect and share customer insights with internal teams
  • Collaborate cross-functionally to ensure a smooth customer journey
  • Translate and proofread website content in your native language
What we offer
What we offer
  • Hybrid model: two days of remote work per week (25 €/month for related expenses)
  • An annual €250 grant to support any training you wish to undertake related to your responsibilities and tasks
  • Language classes partially funded by CrowdFarming
  • A flexible compensation plan and tailored benefits
  • Website credits to celebrate your birthday and work anniversary
  • Health insurance partially funded by CrowdFarming
  • Flexible remuneration plan
  • Daycare, restaurants, transportation...
  • Remote work options
  • Up to 3 day of telecommuting a week
  • Fulltime
Read More
Arrow Right

Specialist - Loss Prevention - Italian Speaker

Join our dynamic Team as a Italian Speaking Loss Prevention Specialst at Avis Bu...
Location
Location
Hungary , Budapest
Salary
Salary:
Not provided
avisbudgetgroup.com Logo
avis budget group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Availability to work 3 days per week at the office in Budapest
  • Advanced Italian and intermediate English proficiency
  • Familiarity with Microsoft Office especially Excel
  • Outstanding problem-solving skills, attention to details
  • Strong oral and written communication skills in a B2B environment
  • A collaborative mindset with a drive to be the best together
Job Responsibility
Job Responsibility
  • Managing the relationship with Avis Budget Group customers, partners and rental stations via phone (mostly outbound calls) and email
  • Managing overdue rentals: investigating reasons for delay, extending rental agreement where needed
  • Managing car change process: ensuring the right car category is in the right place at the right time
  • Gathering the available relevant information in Avis sources and databases for solving the problems
  • Precise administration
  • Providing support in updating process documentation, following up and recording changes
  • Contributing to recognizing the opportunities for improving processes
What we offer
What we offer
  • Cafeteria benefits, including SZÉP Card, health fund options, and language courses
  • Performance bonuses based on your annual gross salary
  • Medical Insurance
  • Access to an employee discount program at various hotels, gyms, restaurants, and more
  • Opportunities to grow through our internal learning portfolio and recognition programs
  • An extra day off to celebrate your birthday
  • A vibrant, multinational environment with over 30 nationalities working together at the greenest office in Budapest, the Green House Building
  • Fulltime
Read More
Arrow Right
New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...
Location
Location
Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga
Salary
Salary:
Not provided
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
  • A strong record of high-quality teaching and student-centred learning
  • An established or emerging research profile aligned to literacy, curriculum or pedagogy
  • The ability to build productive partnerships and contribute to academic leadership
Job Responsibility
Job Responsibility
  • Lead impactful literacy teaching and research
  • Teach across online and on-campus environments
  • Shape future teachers and education practice
  • Contribute to curriculum innovation
  • Build strong relationships with students and partners
  • Provide academic leadership in literacy education
  • Contribute to the School's research profile
  • Supervise higher degree research students
  • Actively engage with professional, community and government stakeholders
  • At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level
What we offer
What we offer
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Program Manager - Controls and Avionics Solutions

This position is based in Endicott, New York. New York and on-site work will be ...
Location
Location
United States , Endicott
Salary
Salary:
120874.00 - 205486.00 USD / Year
baesystems.com Logo
Baesystems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering, engineering or manufacturing management, or other discipline
  • Demonstrated ability for building strong customer/ stakeholder relationships
  • Strong communication, negotiation, and presentation skills
  • Ability to interpret data and make data-driven decisions
  • Highly adaptable with strong initiative
  • Demonstrated ability to lead and motivate cross-functional teams
  • Knowledge of the global aviation market and regulatory requirements and/ or military aviation market
Job Responsibility
Job Responsibility
  • Maintaining strong customer relationships and leading a multidisciplinary team to execute complex development programs within schedule and budget
  • Leadership and management oversight of a project team assuring that project’s financials, schedule, and technical objectives are met and that the highest level of customer satisfaction is achieved while meeting all contractual commitments
  • Work effectively and collaboratively with Engineering, Operations, and all Program Office functional leadership to assure deliveries continue to exceed customer commitments and achievement of financial commitments to the company
  • Manages, coordinates, plans, organizes, controls, integrates, and executes projects within the Military Aircraft Systems portfolio
  • Participates in the support of new business and in the development of proposals
What we offer
What we offer
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health savings accounts
  • 401(k) savings plan
  • Disability coverage
  • Life and accident insurance
  • Employee assistance program
  • Legal plan
  • Discounts on home, auto, and pet insurance
  • Fulltime
Read More
Arrow Right
New

Finance Business Partner (Research)

Full Time, Fixed Term (12 months). Level 7 - $101,421 to $110,819 p.a. (plus 17%...
Location
Location
Australia , Wagga Wagga
Salary
Salary:
101421.00 - 110819.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 02, 2026
Flip Icon
Requirements
Requirements
  • A degree in Accounting or Finance (professional accounting body membership is desirable)
  • Experience in project budgeting, forecasting and financial analysis
  • Background in management accounting or business partnering within complex environments
  • exposure to government funding or higher education is advantageous
  • Excellent stakeholder engagement skills, with the ability to work effectively with academics and researchers
  • Familiarity with business intelligence systems and dashboard reporting
Job Responsibility
Job Responsibility
  • Partner with academics to deliver strategic financial insights that enable research success
  • Directly influence world-class projects and decisions shaping the future of education and innovation
  • Lead initiatives that enhance financial governance, deliver accurate and timely reporting, and support key projects such as cost-pricing systems and research budgeting
  • Help build financial capability across the University, fostering collaboration and continuous improvement
What we offer
What we offer
  • Flexibility with a 35-hour work week
  • Access to hybrid work arrangements
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Associate Lecturer/ Lecturer in Oral Health

Make a real impact by educating future oral health professionals to serve the ur...
Location
Location
Australia , Wagga Wagga
Salary
Salary:
80046.00 - 134965.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • A qualification relevant to the discipline and appropriate to the level being applied for
  • Full registration (for teaching/research) as a Dentist or Oral Health Therapist with the Australian Health Practitioner Regulation Agency (Ahpra)
  • Excellent understanding of the clinical practice of oral health therapy, supported by a record of teaching and subject coordination relevant to the discipline and appropriate to the level being applied for
  • Evidence of the delivery of high quality student-centred learning and teaching in oral health therapy and/or general dentistry
  • A record of research activity or capability relevant to the discipline and appropriate to the level being applied for, as outlined in the position descriptions, may facilitate the progression of research opportunities
Job Responsibility
Job Responsibility
  • deliver high-quality teaching, clinical supervision and learning experiences in Oral Health
  • work with students in both clinical and preclinical settings while contributing to curriculum development, industry engagement and community partnerships
What we offer
What we offer
  • Generous support provided to assist with relocating to Riverina’s beautiful Wagga Wagga or surrounds
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Change Analyst

As Change Analyst you will provide specialist change management expertise to sup...
Location
Location
Australia , Albury-Wodonga, Bathurst, Dubbo, Orange, Wagga Wagga
Salary
Salary:
101421.00 - 110819.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 03, 2026
Flip Icon
Requirements
Requirements
  • Relevant qualifications and/or equivalent experience in organisational change and transformation
  • Experienced in applying change management frameworks and methodologies to large-scale/complex organisational initiatives
  • Skilled in analysing change impacts and shaping clear, targeted responses in policy-driven environments
  • Strong communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide specialist change management expertise to support the successful planning and implementation of the Models of Engagement and Assessment initiative
  • Lead change analysis, stakeholder engagement planning and adoption activities to enable a sustainable transition to new models of course delivery and assessment.
What we offer
What we offer
  • Competitive salary and benefits including 17% super
  • Flexible working arrangements that support a healthy work-life balance
  • Fulltime
Read More
Arrow Right