Customer Support Specialist III, Screening Japan

The Customer Support Specialist III, Screening - Japan (CSS) will be responsible for wide range of operations of screening portfolio within Japan, such as account set up for Health Care Providers (HCPs)and Registered Clinical Laboratory (RCL) with onboarding guidance, supporting required material delivery requested by HCPs, various types of technical issue support, frontline phone/email inquiry handling and triaging, monitoring and handling entire order lifecycle from order submission to collection and transport of samples to EXAS US laboratory until report delivery. The CSS will respond to any issues that arise in processing orders both from the US lab and from HCPs and RCL(s). Duties will also include managing sales and customer data, and providing billing support if needed, such as invoicing follow-up between Exact Sciences Corporation/Exact Sciences K.K. (ESKK) and RCL(s), ESKK and Clinics. The role of the CSS will be to help building the best infrastructure for the local business model in order to provide the best-in-class customer experience. This includes potential support to conduct training for other CS staff, sales reps, RCL(s) and HCPs. This role will ensure seamless operation of the system to achieve a successful business result and deliver the benefits of our product(s) to our customers in Japan.