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Customer Support Specialist III, E-commerce

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The Toro Company

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Location:
United States , Orrville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

65000.00 - 70000.00 USD / Year
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Job Description:

The E‑commerce Customer Support Specialist oversees the strategy, execution, and optimization of digital commerce channels. This role bridges commercial, operational, and technical functions to grow online revenue, improve customer experience, and ensure seamless integration between ecommerce platforms, marketing, and manufacturing/fulfillment operations.

Job Responsibility:

  • Develop and execute the company’s ecommerce platform aligned with sales, marketing, and manufacturing goals
  • Identify new online growth opportunities, marketplace expansion, customer segments, and digital sales channels
  • Lead cross-functional initiatives, ensuring alignment across IT, marketing, product management, supply chain, and customer service
  • Manage ecommerce platforms and collaborate with developers or external agencies on enhancements and merchandising
  • Resolve phone & email inquiries relating to parts specifications and product availability, process returns/exchanges
  • perform invoicing
  • Assist customers with technical support, credit card issues, and checkout friction
  • Serve as a backup to the order services team
  • Facilitate digital pricing strategies in collaboration with sales and finance teams
  • Partner with manufacturing, logistics, and warehouse teams to ensure inventory accuracy, lead times, and operational readiness for ecommerce orders
  • Help develop e-commerce-friendly fulfillment processes, packaging standards, and service level expectations
  • Monitor order accuracy, on-time delivery, and customer satisfaction metrics

Requirements:

  • HS Diploma or GED equivalent required
  • 5-7 years experience in ecommerce management, program management, or digital operations in manufacturing
  • Successfully demonstrate strong written and verbal communication skills, including phone communication skills
  • Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance
  • Exhibit initiative and be a team player who supports company objectives and culture
  • Ability to read, understand and interpret mechanical and operational information effectively
  • Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience
  • Knowledgeable with Microsoft Suite, CRM, and Internet

Nice to have:

  • Bachelor’s degree in Business, Marketing, Supply Chain
  • Strong understanding of ecommerce platforms, data integration, and online merchandising
  • Advanced product knowledge with tractor equipment, accessories, and components
  • Excellent project management and cross-functional skills in a manufacturing environment
What we offer:
  • Dress for your day casual environment
  • Onsite cafes and large break rooms
  • Wellness resources (mental health, financial health)
  • 20 hours of paid time to volunteer
  • Tuition reimbursement
  • Promotion opportunities
  • Competitive medical/dental/vision plan
  • 401k
  • Access pay early with the daily pay app

Additional Information:

Job Posted:
April 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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