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PartnerHero Logo PartnerHero · Customer Service

Customer Support Specialist II

Honduras, San Pedro Sula or Tegucigalpa · Job Posted January 15, 2026
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Job Description

We are looking for a motivated Customer Support Specialist II to support an indoor skydiving experience provider by delivering high-quality customer service while identifying and converting upsell opportunities. The specialist will engage with customers across phone, email, and chat, providing assistance with bookings, inquiries, and post-experience support, while promoting add-ons and upgrades that enhance the customer experience.

Job Responsibility

  • Provide omnichannel customer support via phone, email, and chat, ensuring timely and professional responses
  • Assist customers with reservations, scheduling changes, cancellations, and general inquiries
  • Identify upselling opportunities and confidently recommend relevant add-ons, packages, or upgrades
  • Handle objections and concerns with a customer-first, solution-oriented approach
  • Maintain accurate and detailed documentation of customer interactions in CRM and ticketing systems
  • Meet or exceed performance metrics related to CSAT, response times, conversion/upsell rates, and quality
  • Collaborate with internal teams to resolve escalations and ensure seamless customer experiences
  • Stay up to date on products, promotions, pricing, and policies to provide accurate information

Requirements

  • Excellent English skills both verbal and written (EFSET results must be at the C2 level)
  • Previous experience in customer support, sales, or upselling, preferably in a BPO or contact center environment
  • Ability to work night/graveyard shifts consistently
  • Experience supporting customers across multiple channels (phone, chat, and email)
  • Strong communication and persuasion skills with a customer-centric mindset
  • Comfort navigating multiple systems simultaneously while engaging with customers
  • Strong problem-solving skills and attention to detail

What we offer

  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Training opportunities provided by Crescendo and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
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