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Customer Support Specialist II

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Location:
Honduras , San Pedro Sula or Tegucigalpa

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Step into a role built for the future of customer experience through our AI-Enhanced Customer Support Track. As a Customer Support Specialist II, you’ll support customers across multiple channels—turning every interaction into a chance to build confidence, sharpen your judgment, and grow into a professional who thrives in an AI-first world. Your journey begins with Crescendo Academy, where you’ll learn to work alongside intelligent tools and develop next-gen skills that set your career apart: AI fluency, data awareness, faster decision-making, and elevated communication. After completing your Crescendo Academy training, you’ll be deployed to internal clients or partner accounts with active openings. Final placement will be determined by business needs, role alignment, and your performance during the program.

Job Responsibility:

  • Participate in Crescendo Academy: our AI-enhanced CX track built to elevate your capabilities
  • Engage in blended learning and simulation-based practice to sharpen future-ready CX skills
  • Deliver personable, positive customer support across chat, email, and phone
  • Troubleshoot customer issues with clarity, care, and sound judgment
  • Use AI tools as your co-pilot to provide solutions, route workflows, and improve consistency
  • Identify recurring issues and provide insights for process & automation improvements
  • Apply critical thinking to support both customers and AI-driven systems
  • Build trust and meaningful connections with every customer interaction

Requirements:

  • Excellent English communication skills (C1 to C2 Level on the CEFR scale)
  • At least 1 year experience in a BPO, CX, or customer service role
  • Strong analytical thinking and problem-solving abilities
  • Confidence in navigating new tools, tech, and evolving processes
  • Eagerness to learn how AI enhances customer operations
  • Thrives in a dynamic, fast-paced environment
  • Demonstrate schedule availability and flexibility to support business needs
  • Be open to working onsite or in a hybrid setting as required
What we offer:
  • Hands-on experience with next-generation AI and CX tools
  • A fast track into Crescendo partner teams supporting global brands
  • Mentorship and feedback from expert facilitators
  • Access to continuous growth opportunities after placement
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Hybrid working arrangements
  • Competitive base salary

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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