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The Toro Company Logo The Toro Company · Customer Service

Customer Support Specialist I

United States, Orrville 45000.00 - 50000.00 USD / Year · Job Posted April 20, 2026
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Job Description

The Customer Support Specialist is responsible for supporting the order sales department with project facilitation, account management, phone & email inquiries, and order processing. This colleague will operate as a cross-functional team player with a variety of responsibilities and tasks.

Job Responsibility

  • Coordinate order management to meet both international and domestic customers (processing web orders, creating picklists, scheduling shipments)
  • Answering phone calls and emails regarding customer inquiries, parts specification and availability while delivering a positive relationship-based approach to customer interactions
  • Process product registrations
  • identify and correct errors
  • Facilitate new dealer onboarding, renewal of UCCs, and commercial dealer agreements
  • Perform inventory warehouse transfer requests
  • Monitor and release backorders
  • Assist with creating price lists
  • Work as a team to help meet department goals and objectives

Requirements

  • High school diploma, or GED equivalent required
  • 2+ years experience in customer service, preferably in a manufacturing setting required
  • Successfully demonstrate strong written and verbal communication skills, including phone communication skills
  • Professional interpersonal skills utilizing patience and empathy while assisting customers with inquiries and technical assistance
  • Exhibit initiative and be a team player who supports company objectives and culture
  • Ability to read, understand and interpret mechanical and operational information correctly
  • Self-motivated individual who understands the importance of creating and maintaining a positive, memorable customer experience

Nice to have

  • Bachelor’s degree in Business, Marketing, Supply Chain is preferred
  • Prior experience with Microsoft Suite, SAP preferred
  • Advanced product knowledge with tractor equipment, accessories, and components preferred
  • 1+ years of shipping experience preferred
  • 1-3 years of applicable work experience preferred

What we offer

  • Competitive salary
  • Affordable and top-tier medical/dental/vision plan
  • 401k
  • Dress for your day casual office environment
  • Onsite cafes and large break rooms
  • Wellness resources (mental health, financial health)
  • 20 hours of paid time to volunteer
  • Tuition reimbursement
  • Promotion opportunities
  • Incentive program
  • Daily pay app
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