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Customer Support Specialist - Benelux

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Location:
Netherlands , Amsterdam

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

37200.00 EUR / Year
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Job Description:

Step into a dynamic, fast-growing company where customer support experience helps shape our future with a collaborative and high-energy team. Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers. We take pride in our CSAT (customer satisfaction score) score of 95% which is a good indicator of how big of an impact you can have as a Support Specialist.

Job Responsibility:

  • Provide friendly, precise 1st line support via our ticketing system, video calls and phone calls
  • Responsible for the care of our Benelux customers on two minimum two product lines, resolving issues, answering questions, and listening to their feedback
  • Know Tellent inside out
  • serve as the voice of the customer
  • be the internal product referent and work closely with other customer-facing departments (sales, customer success, tech and product team)
  • Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
  • Automatically gain a seat on the product team, providing feedback to ultimately make us the best software

Requirements:

  • At least 1 year of experience in a customer care/client-facing role
  • (near) Native Dutch and fluent in English
  • Strong technical skills (highly advantageous)
  • Strong interpersonal skills and a passion for consistently providing a great customer experience
  • Experience in troubleshooting tech issues and replying with information in an understandable way to customers
  • A customer-centric approach: you turn towards customers with empathy and are understanding of their problems
  • A team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
  • Adaptable: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place
  • Eager to develop: you're receptive to constructive feedback and you are keen to advance your skills
What we offer:
  • €1,500 annual training budget plus internal training
  • Pension plan, travel reimbursement, and wellness perks
  • 28 paid holiday days + 2 additional days to relax in 2025
  • Work from anywhere for 4 weeks/year
  • An inclusive and international work environment
  • Apple MacBook and tools
  • €200 Home Office budget

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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