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Step into a dynamic, fast-growing company where customer support experience helps shape our future with a collaborative and high-energy team. Our support team plays a vital role in our organization's success as the support agents are constantly in touch with our beloved customers. We take pride in our CSAT (customer satisfaction score) score of 95% which is a good indicator of how big of an impact you can have as a Support Specialist.
Job Responsibility:
Provide friendly, precise 1st line support via our ticketing system, video calls and phone calls
Responsible for the care of our Benelux customers on two minimum two product lines, resolving issues, answering questions, and listening to their feedback
Know Tellent inside out
serve as the voice of the customer
be the internal product referent and work closely with other customer-facing departments (sales, customer success, tech and product team)
Work on side projects (Help Center, Internal Knowledge Base) to develop yourself, the support team, and the whole company
Automatically gain a seat on the product team, providing feedback to ultimately make us the best software
Requirements:
At least 1 year of experience in a customer care/client-facing role
(near) Native Dutch and fluent in English
Strong technical skills (highly advantageous)
Strong interpersonal skills and a passion for consistently providing a great customer experience
Experience in troubleshooting tech issues and replying with information in an understandable way to customers
A customer-centric approach: you turn towards customers with empathy and are understanding of their problems
A team player & collaborative attitude: you put the team's success before your own interest and you like working on projects with various departments
Adaptable: you are open to learning new things and are comfortable being in an environment where a lot of experimenting takes place
Eager to develop: you're receptive to constructive feedback and you are keen to advance your skills
What we offer:
€1,500 annual training budget plus internal training
Pension plan, travel reimbursement, and wellness perks
28 paid holiday days + 2 additional days to relax in 2025