Customer Support Specialist 2 Job at Columbia Technology Partners (Annapolis Junction)

Customer Support Specialist 2

The Customer Support Specialist is primarily responsible for providing first con...

Location

United States , Columbia

Salary:

124000.00 - 169000.00 USD / Year

RealmOne

Expiration Date

Until further notice

Requirements

3+ years of experience
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service skills and the ability to work in a team-oriented, collaborative environment
Be sensitive to unique dialects as our customers may speak English as a second language
Availability to work weekends and holidays
Availability for on-call duties and emergency response situations maintaining consistent high performance and reliability
Consistently provide support through shift transitions providing effective communication during shift changes
Security+ certification
Position requires active Security Clearance with appropriate Polygraph

Job Responsibility

Provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat
Provide a high-level of customer service and support
Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
Enter and track tickets for the requesting organization
Responsible for attending meetings that affect Help Desk Process and Procedures
Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer
Solve problems using documented Standard Operating Procedures (SOP)
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc.
Provides support for the escalation and communication of status to agency management and global customers

What we offer

Medical: Three (3) rich healthcare options through CareFirst with 100% or majority company-paid premiums
Tax-advantaged health savings account available with generous employer contribution
Dental + Vision: 100% employer-paid for employees and family, with a buy-up option available
401K – 10% TOTAL CONTRIBUTION – 5% safe harbor – 5% annual profit share (both immediately vested)
4 weeks starting PTO – 11 federal holidays + 2 floating holidays – Paid hours for company-required training
Access to FREE 24/7 learning via Udemy
Opportunities to participate in tech councils, industry initiatives, etc.
$7,500 annual Educational & Professional Development Assistance
Paid parental leave
Annual swag drops

Fulltime

Customer Support Specialist 2

Primary responsibility is to provide first contact resolution for Tier 1 (Servic...

Location

United States , Annapolis Junction

Salary:

Not provided

Columbia Technology Partners

Expiration Date

Until further notice

Requirements

3-7 years of experience
Able to prioritize and execute tasks in a high-pressure environment
Strong customer service skills and the ability to work in a team-oriented, collaborative environment
Be sensitive to unique dialects as our customers may speak English as a second language
Availability to work weekends and holidays
Willing to work evening shift from 1500-2300 Tuesday - Saturday
Training M-F, 0700-1500 for the first 4-6 weeks
U.S. Citizenship is required for all applicants
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564
Employment is contingent upon successful completion of a security background investigation and polygraph

Job Responsibility

Provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat
Provide a high-level of customer service and support
Responsible for recording, categorizing, prioritizing, and responding to basic user and system issues, as well as, resolving more complex user and system issues
Enter and track tickets for the requesting organization
Responsible for attending meetings that affect Help Desk Process and Procedures
Effectively communicate ticket follow-ups, system updates, improvements and outages to the customer
Solve problems using documented Standard Operating Procedures (SOP)
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, etc
Provides support for the escalation and communication of status to agency management and global customers

What we offer

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options
Vision + Dental: Both free to you + paid in full by CTP
Retirement: 401k - 6% company contribution
PTO + Leave: Offering customizable leave plans
Jury Duty, Bereavement + Military Leave provided
Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition
Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you
Profit Sharing Bonus: End of year cash gets added to your bottom-line
Referral Bonus Program: Our bonuses range from $7,000-$20,000, if your referral joins the team

Fulltime

Customer Support Specialist

We're looking for a Customer Support Specialist to join our Customer Support tea...

Location

United States

Salary:

57000.00 - 71314.00 USD / Year

AbsenceSoft

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Communications, Technology, or a related field — or equivalent experience
2–4 years of experience in customer support, SaaS application support, or client-facing roles
Proven expertise with support tools and case management systems (e.g., Zendesk, Salesforce Service Cloud)
Demonstrated ability to resolve highly complex customer issues with minimal supervision
Strong communication skills, with the ability to explain technical solutions clearly to varied audiences
Ability to professionally navigate customer frustration and de-escalate challenging interactions

Job Responsibility

Resolve complex, time-intensive customer issues that require deep product knowledge, advanced troubleshooting, and multi-step investigation across interconnected system components
Validate and reproduce suspected product defects escalated from Tier 1, conducting thorough testing to identify root causes, conditions, and scope of impact
Collaborate with Product and Engineering teams to document defects with clear reproduction steps, supporting evidence, and business impact analysis
Utilize support tools — including Sumo logs and DataDog — to diagnose system issues, analyze performance, and conduct technical investigation
Serve as an escalation resource for Tier 1 analysts on complex application issues, providing guidance on advanced troubleshooting and product functionality
Document comprehensive application solutions and complex workflows, contributing to knowledge base content that elevates overall team capabilities
Build deep expertise in assigned product domains, staying current on the product roadmap, known issues, and complex configuration scenarios
Participate in maintaining company security controls and compliance standards within your role

What we offer

Impact that matters
Flexibility and trust. We’re remote-first and results driven
Growth and development
Competitive rewards: comprehensive benefits, a performance-based bonus program, and equity opportunities
Time for life: flexible time off, paid holidays, and flexible leave programs
Belonging and balance

Customer Support Specialist

We are seeking a Customer Support Specialist to provide exceptional service to c...

Location

United States , Rockville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
Strong communication and problem-solving skills

Job Responsibility

Respond to customer inquiries via phone, email, and chat
Resolve issues and document outcomes in CRM systems
Escalate complex issues to internal teams
Identify service trends and improvement opportunities

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Customer Support Specialist

A rapidly growing consumer products company is hiring a Customer Support Special...

Location

United States , Encinitas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service or client support experience
Experience with CRM systems such as Salesforce, Zendesk, or HubSpot preferred
Strong written and verbal communication skills
Excellent problem-solving abilities
Ability to multitask in a deadline-driven environment

Job Responsibility

Respond to customer inquiries via phone, email, and online platforms
Process orders, returns, exchanges, and account updates
Investigate and resolve customer concerns efficiently
Maintain accurate CRM records and customer documentation
Coordinate with operations and logistics teams regarding order status
Assist with customer satisfaction initiatives and follow-up communication
Support special projects related to customer experience improvements

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Customer Support Specialist

Location

United States , Loveland

Salary:

21.00 - 25.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

High school diploma required
Minimum of 2 years' experience in call center environment is preferred
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions
Strong organizational skills and attention to detail
Demonstrated ability to approach problems and find appropriate solutions
Ability to work effectively in a team environment
Ability to adapt and be flexible in a variety of situations
Displays strong oral and written communication, especially over the telephone, with both internally and externally customers
Accurate and efficient data entry skills

Job Responsibility

Provides superior customer service and remains solution driven with all customers and/or customer concerns
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service
Effectively uses multiple software systems to service accounts
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories
Investigates customer issues and finds appropriate solutions
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
Manages appropriate distributor relationships and other partnerships
Updates data in Salesforce.com and sets up new accounts
Communicates potential sales opportunities via leads to appropriate teams

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Customer Support Specialist

We are looking for a DETAIL ORIENTED Customer Support Specialist to support our ...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in administrative support, in the accounting, banking, or finance industry
Practical knowledge of accounting software systems and experience working within structured financial platforms
Hands-on experience with Great Plains, IBM AS/400, or comparable enterprise accounting and management systems
Strong Microsoft Excel skills with the ability to organize, analyze, and reconcile financial information
Understanding of core accounting functions, cash activity tracking, and transactional processing
Experience supporting banking operations, including check handling, credits, and payment-related activities
High attention to detail, sound judgment with financial data, and the ability to manage multiple priorities accurately

Job Responsibility

Oversee daily cash positioning by tracking incoming and outgoing funds and maintaining accurate visibility into account balances
Coordinate banking activities, including transaction monitoring, account support, and follow-up on treasury-related issues
Process checks, credits, and other payment activity while ensuring timely and accurate recording in financial systems
Prepare and update spreadsheets, reconciliations, and reports to support cash activity analysis and operational decision-making
Assist with accounting tasks tied to treasury operations, including transaction review, documentation, and record maintenance
Work across accounting software platforms and internal management systems to enter, validate, and retrieve financial information
Support system-based treasury workflows involving tools such as Great Plains and IBM AS/400 as part of day-to-day operations
Help strengthen process accuracy by identifying discrepancies, resolving routine issues, and maintaining organized financial data

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Customer Support Specialist

Location

United States , Bethesda

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
Strong communication and problem-solving skills
CRM experience preferred

Job Responsibility

Respond to customer inquiries via phone, email, and chat in a professional and timely manner
Resolve issues and document outcomes in CRM systems
Document customer interactions accurately in internal systems
Maintain up-to-date knowledge of company products, services, and policies
Identify service trends and improvement opportunities
Escalate complex issues to internal teams

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

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Customer Support Specialist 2

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