Customer Support Specialist – Hospitality SaaS Job at Guestcentric (Lisbon)

Support Specialist

We are evolving for 2026 and looking for a Support Specialist to anchor our bran...

Location

Portugal , Algés, Lisbon

Salary:

Not provided

Guestcentric

Expiration Date

Until further notice

Requirements

1-3 years in a technical support or customer success role
Tech Hospitality Expertise: We highly value candidates who have worked within the tech hospitality industry (SaaS, Channel Managers, or Booking Engines)
Technical Proficiency: Ability to handle L2-level technical complexity, particularly surrounding Channel Management and Website components.
Communication: Exceptional written and verbal communication skills, with a focus on Chat-based efficiency.
Efficiency: Proven ability to maintain a high volume of case resolutions—our top agents currently average over 200 cases per month.
Language: Fluency Ingles, with the ability to support our primary EMEA market and growing US presence

Job Responsibility

Case Management: Manage the full lifecycle of L1/L2 support tickets, ensuring we maintain our 2025 performance of resolving 93% of L1 cases within 24 hours.
Multi-Channel Support: Provide expert assistance primarily via Chat (our fastest-growing channel) and Phone, adapting to a shift in client behavior toward digital-first interactions.
Technical Troubleshooting: Resolve complex "Requests" and "Problems"
Client Education: Conduct live training sessions to empower clients
Operational Health: Collaborate with our Back-office and Optimization units to vet technical issues before they reach Engineering, ensuring high-quality data and minimal "noise" for developers

What we offer

Hybrid Working
Great Team Mates
Fun time at team buildings
Free coffee
Birthday day off
MacBook Laptops for work

Senior Technical Support Specialist

The Senior Technical Support Specialist serves as a product expert and technical...

Location

United States

Salary:

Not provided

Duetto

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in technical support within the hospitality technology or SaaS industry
Proven expertise in utilizing advanced troubleshooting and monitoring tools such as Sentry, Sumo Logic, and DataDog
Demonstrated ability to effectively manage and prioritize a caseload of complex technical issues and high-pressure escalations
Strong mentorship skills, with experience guiding junior team members or peer-reviewing technical work
Experience working collaboratively with Product and Engineering teams on bug resolution and feature improvements
Availability to work monthly rotating shifts and participate in holiday coverage rotations to support the broader team and handle critical escalations

Job Responsibility

Advanced Case Resolution: Independently investigate and resolve complex technical issues and escalations, serving as a primary point of contact for top-tier customers requiring expert-level support
Technical Diagnosis: Utilize advanced observability and logging tools (e.g., Sentry, Sumo Logic, DataDog) to diagnose systemic product issues and identify root causes that are not immediately visible in the user interface
Mentorship & Enablement: Act as a technical mentor for the team, assisting with the ramp-up of new hires and providing ongoing guidance to Support Specialists on challenging troubleshooting scenarios
Swarming Leadership: Lead real-time "Swarming" sessions, guiding the investigative process and sharing expert insights to help the broader team resolve unfamiliar or stuck cases
Defect Management: Manage the escalation of software defects by creating and peer-reviewing detailed Jira tickets to ensure Engineering receives clear reproduction steps and data, minimizing back-and-forth
Incident Support: Assist the Incident Commander during high-severity events by validating customer impact, reproducing errors in real-time, and testing potential workarounds to mitigate business disruption
Knowledge Strategy: Take ownership of the knowledge base's quality by creating advanced customer-facing articles and maintaining internal playbooks for complex troubleshooting
Cross-Functional Collaboration: Partner with Product and Engineering to prioritize bug backlogs and provide technical insights that influence product reliability improvements
Perform other related duties as needed to support team and company priorities

Implementation Specialist

Fourth is the world’s largest and fastest-growing global leader of end-to-end re...

Location

United States , Austin

Salary:

Not provided

HotSchedules Corporate

Expiration Date

Until further notice

Requirements

Experience working directly with customers to understand requirements and solve problems through practical, technical solutions
Strong ability to quickly assess customer needs and design effective processes using prior experience and industry best practices
Self-motivated and able to work independently, managing priorities and delivering to agreed timelines with a proactive approach
Configure solutions and guide customers through system setup, validation, and go-live readiness
Detail-oriented, organized, and quality-driven, with a strong focus on accuracy and standards of excellence
Proactively manage implementation timelines, risks, and dependencies to ensure successful and timely delivery
Comfortable working collaboratively within a team while maintaining ownership and accountability for individual deliverables
Professional, approachable, and adaptable, with a flexible mindset in a fast-paced environment

Job Responsibility

Own customer onboarding, making sure customers are ready for implementation and clearly understand what’s expected of them
Work directly with customers to facilitate the design and configuration of Fourth solutions that meet business needs, using best practices for setup, training, and third‑party integrations
Assess customer readiness early and communicate any risks, gaps, or dependencies so projects start on a solid footing
Coordinate with third‑party vendors to support integrations and help remove blockers that could delay implementation
Partner closely with Project Managers and technical specialists during the early stages of implementation to keep projects moving efficiently
Share product knowledge, industry best practices, and practical guidance to help customers prepare for the implementation and adopt Fourth’s solutions
Support customers through early change management activities to help drive adoption and maximize value from the platform
Act as the customer’s main point of contact during the implementation phase, responding to questions and helping resolve issues quickly, with a focus on data collection and validation
Contribute to customer‑facing knowledge-based articles and solution documentation to support self‑service and best‑practice adoption

What we offer

Unlimited PTO
Medical, Dental, Vision Insurance
401k Match
Parental Leave
Laptop and equipment

Fulltime

Business Development Representative

We are looking for a Business Development Representative reporting to our Commer...

Location

United Kingdom , London

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

Proven track record in B2B/B2C sales with experience in hyper growth SaaS
Experience in product led sales motions and building playbooks is desirable
High performing individual contributor whose superpower is cultivating and nurturing leads
Customer obsessed, building amazing relationships with clinicians, clinics, health systems, hospitals, specialists through to close
Experience building sales pipeline using data to support and CRM software eg. Hubspot
Highly personable, problem solver with empathy and a solution based approach to selling
Self-starter, highly motivated, competitive, driven by hitting numbers and developing deep relationships with commercial sales acumen
Ability to work autonomously with high levels of accountability to meet customer needs and sales targets
Someone who is compassionate, has a great sense of humour, a zest for life, is keen to accelerate their career in sales and have fun
Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships

Job Responsibility

Manage the early sales lifecycle from lead generation, to nailing demos and uncovering opportunities within our existing product usage
Adopt a product led sales motion focusing on nurturing and cultivation of bottom up leads
Identify upsell opportunities learning towards larger clinic groups and health systems with outbound and succinct follow-up
Support and contribute to our UK Sales playbook, what works and what doesn’t in your market to help achieve a winning formula
Collaborate with a broader sales team (US, Aus) in exchanging key learnings, ideas and information to improve ways of working and sales performance
Where relevant, represent Heidi across various online and offline channels (demos, conferences, networking events, etc.)
Tailor our value proposition to align with the strategic goals of prospect with solution selling approach, attending networking events to drive business development opportunities
Maintain a pipeline of target accounts and leads, tracking activity to ensure meeting and exceeding sales targets, with regular reporting to the Leadership team and other cross-functional teams
Develop a deep understanding of our product, the competitive landscape, and the medical industry
Build an understanding of complex organisational structures in health, processes who the key decision makers are and how to navigate key stakeholders

What we offer

Unmatched impact
Real product momentum
Equity from day one
Work alongside world-class talent
Growth and balance
Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge

Fulltime

New

Vice President

iCapital is looking to hire an investment product specialist Vice President to s...

Location

China , Hong Kong

Salary:

Not provided

iCapital Network

Expiration Date

Until further notice

Requirements

10+ years of experience working within the alternative investment industry in a client facing capacity (e.g., Investor relations at GPs or distribution specialist at placement agents, fund of funds and asset management firms with alternative investment product experience)
A self-starter who demonstrates the ability to work in a fast-paced entrepreneurial environment and follow a rigorous sales process
Strong team orientation with exceptional organizational and interpersonal skills especially in a cross-boarder and small team-working environment
Strong with Microsoft powerpoint and has excellent verbal and written communication skills
Local regulatory licensing is required
Relevant language skills is a plus

Job Responsibility

Leverage a consultative sales process to acquire new relationships, expand existing client relationships, and service assets under management
Develop high level of sales proficiency with iDirect offerings in private equity, private credit, and hedge funds and other future iDirect products and a good understanding of the asset class as well as product comparison purposes
Traveling is required to markets to meet with gatekeepers, advisors, industry bodies, end clients in support of the broader sales and educational effort
Assist in the planning and execution of roadshows and conferences
Work alongside the in region Client Solutions team personnel on client pitches, product positioning, and sales campaigns
Leverage technology input and reporting tools to support sales management activities

Fulltime

Customer Assistant II

Location

United States , Amherst

Salary:

26.06 - 29.33 USD / Hour

Massachusetts Municipal Association

Expiration Date

Until further notice

Requirements

High school degree or equivalent PLUS one to three years of experience in accounting, bookkeeping, or cash handling
OR any equivalent combination of related education and experience that demonstrates the ability to successfully perform the responsibilities of the position

Job Responsibility

Perform a full range of complex procedural accounting and clerical duties associated with computation, reconciliation and posting to accounts for town collection areas (e.g., Water and Sewer, Parking)

Fulltime

Care Assistant - Days

Are you ambitious? Do you want something else? Are you looking for new energy? W...

Location

United Kingdom , Poynton

Salary:

12.75 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

No previous experience or qualifications needed
Enhanced DBS check in relation to Children and Adults required

Job Responsibility

Support with personal care needs
Help residents take part in a wide range of special interests and activities that support their health and wellbeing such as arts and crafts, watching the footie, drama, musical evenings, gardening, shopping trips and social occasions

What we offer

Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more
Flex Earn – Earned wage access
FREE face-to-face counselling for you and your family
Staff recognition award ceremonies
£30 voucher available every month for the nominated Employee of the month
Opportunities for training and career progression
Salary Sacrifice Pension scheme
Blue Light Card – up to 50% discount across 100’s of retailers
Access to a FREE eye test and discounted glasses
Cashback card – save up to £500 annually

Fulltime

DPW Highway Equipment Operator

The town of Littleton is seeking qualified applicants for a full-time 40-hour/we...

Location

United States , Littleton

Salary:

24.56 - 29.54 USD / Hour

Massachusetts Municipal Association

Expiration Date

July 17, 2026

Requirements

Valid driver's license
CDL class B
Hoisting license 2B/1C minimum (or ability to obtain within 12 months)
Ability to operate heavy equipment, riding mowers, snow and ice equipment, power and hand tools
Snow and ice operations, drainage system experience and roadway construction knowledge preferred

Job Responsibility

Perform routine work assisting in all Public Works construction, maintenance and repair projects
Operate heavy equipment, riding mowers, snow and ice equipment, power and hand tools

What we offer

On call standby stipend
Winter standby stipend
Licenses and clothing stipends per union contract
Overtime available

Fulltime

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Customer Support Specialist – Hospitality SaaS

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