Customer Support Specialist – Healthcare / Dental Job at PartnerHero

Customer Experience Specialist – Dental Technical Support

We’re looking for a Customer Experience (CX) Specialist to provide frontline cli...

Location

Honduras

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Technical Support Specialist

We’re looking for a Technical Support Specialist to provide frontline clinical a...

Location

Mexico

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Technical Support Specialist

We’re looking for a Technical Support Specialist to provide frontline clinical a...

Location

Australia

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Provider Support Specialist

The Provider Support Specialist is responsible for supporting dentists by ensuri...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
2-3 years’ experience preferred
Management experience preferred
Dental office management preferred
Strong problem-solving skills
Excellent customer service skills
Ability to prioritize and plan work activities effectively
High attention to detail and quality control
Adaptable to changes in the work environment and competing demands
Dependable and team-oriented

Job Responsibility

Conduct regular check-ins with dentists to provide feedback and support
Coordinate training for new and existing dentists with the Dental Systems Trainer
Collaborate with the operations team for new dentist onboarding
Work with Clinical Care Coordinators to ensure appropriate staffing levels are maintained
Partner with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines
Remain accessible to dentists throughout the day for questions and assistance
Perform other duties as necessary to support providers and operations.

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Fulltime

Field Team Manager

The Field Team Manager is responsible for supporting clinical field team members...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
2-3 years’ experience preferred
Management experience preferred
Dental office management preferred
Problem solving: Identifies and resolves problems in a timely manner
Customer service: Manages difficult client/customer situations
responds promptly to needs
solicits feedback to improve service
meets commitments
Planning/organizing: Prioritizes and plans work activities

Job Responsibility

Lead ongoing performance management for all direct reports
Conduct and document disciplinary actions as needed, up to and including terminations
Conduct regular 1:1s with field team members and provide consistent feedback
Collaborate with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines
Partner with Clinical Care Coordinators to ensure appropriate staffing levels are maintained
Coordinate ongoing training for existing field team members with the Dental Systems Trainer
Interview and participate in the hiring process for new field team members
Remain accessible to field team members throughout the day to support operations and resolve issues
Perform other duties as necessary to support team success

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more

Fulltime

New

Backend Laravel Developer

We are looking for a 4-year minimum experienced Laravel web developer to join th...

Location

Egypt , Maadi, Cairo

Salary:

Not provided

Road9 Media

Expiration Date

Until further notice

Requirements

MUST have: Hands-on experience in building PHP web applications using well-known PHP frameworks
MUST have: Hands-on experience in building RESTful APIs
MUST have: MySQL Database design & development experience
MUST have: Knowledge of version control systems such as GIT
MUST have: Hands-on experience in building web applications using Laravel PHP framework
MUST have: Good experience with problem solving & knowledge of how to debug, test, and document issues
MUST have: Ability to implement unit tests

Job Responsibility

Design, build test, and deliver the core backend modules using Laravel
Collaborate with the business to define, design, and ship new features
Write clean, beautifully architected, reusable, and maintainable Laravel code using robust software architectural patterns – MVC, Repository Pattern, Service Oriented Architecture (SOA) patterns as required in components
Develop organized APIs and RESTful services for the main core application
Write unit tests for all code developed before pushing to the code repository and covering all cases
Integrate with other third-party APIs to retrieve and manage third-party data
Store, retrieve, and update data in the database using Eloquent on MySQL
Ensuring consistent code, error management, and logging architecture between core services and the frontend applications
Work on bug fixing and improving application performance
Cache responses to improve performance using Redis and other caching solutions

Fulltime

New

Content Writer

We are looking for a talented Content Writer who can bring ideas to life through...

Location

India , Surat

Salary:

15000.00 - 20000.00 INR / Month

Vision Infotech

Expiration Date

Until further notice

Requirements

Around 1 year of hands-on experience as a Content Writer
Strong written communication skills in English
Basic understanding of SEO and keyword placement
Ability to write simple, human-friendly, and plagiarism-free content
Familiarity with website content, blogs, and marketing copy
Willingness to learn and adapt to new content styles

Job Responsibility

Write high-quality content for websites, blogs, landing pages, and social media
Create SEO-friendly content based on provided keywords and guidelines
Rewrite, edit, and proofread content to ensure clarity and accuracy
Understand brand tone and maintain consistency across all content
Research topics to produce informative and original content
Coordinate with the design and marketing team for content alignment
Deliver content within deadlines and manage multiple tasks efficiently

What we offer

5-Day Work Week
Skill Development Opportunities
Positive & Creative Work Culture
Career Growth & Internal Promotions
Festival Celebrations & Office Events
Open Communication Environment
Work-life Balance & Paid Leaves

Fulltime

New

Senior Creative Copywriter

Our digital marketing team is looking for a creative mastermind, who generates p...

Location

Egypt , Maadi, Cairo

Salary:

Not provided

Road9 Media

Expiration Date

Until further notice

Requirements

Proven experience in launching successful campaigns
Three or more years of professional copywriting experience, with solid portfolio of work
Exceptional research & analysis skills
Proven experience with content planning
Solid understanding of SMM & SEO
Fully understanding of the known marketing techniques & tools, such as marketing mix, SWOT analysis, etc.
Experience in extracting meaningful & usable information from insights & analysis tools, such as Google analytics & Semrush

Job Responsibility

Come up with all promotional materials ideas, including & not limited to, social media content & advertising campaigns
Research & determine consumers’ behaviors & trends which can be utilized in generating more successful campaigns
Create data driven campaigns concepts for brands
Present copy concepts and final deliverables to the internal team — and to client representatives when requested — and participate occasionally in client pitches
Oversee ideas execution with the creative team, & direct them to generate the best results
Monitoring campaigns’ performance after launching, & adjusting them to reach the best results
Writing , & help the rest of the content team generating, design messages, video scripts, posts’ captions & any other type of written content
Maintaining a high level of creativity for all the agency’s customers, against their competition & the international benchmarks
Professionally & clearly guide the media buying team, in targeting the right audience according to the created campaign strategy

Fulltime

Customer Support Specialist – Healthcare / Dental

PartnerHero

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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Job Responsibility:

Requirements:

Nice to have:

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Job Posted:January 02, 2026

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Job Posted:
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