Customer Support Specialist – Healthcare / Dental Job at PartnerHero

Provider Support Specialist

The Provider Support Specialist is responsible for supporting dentists by ensuri...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
2-3 years’ experience preferred
Management experience preferred
Dental office management preferred
Strong problem-solving skills
Excellent customer service skills
Ability to prioritize and plan work activities effectively
High attention to detail and quality control
Adaptable to changes in the work environment and competing demands
Dependable and team-oriented

Job Responsibility

Conduct regular check-ins with dentists to provide feedback and support
Coordinate training for new and existing dentists with the Dental Systems Trainer
Collaborate with the operations team for new dentist onboarding
Work with Clinical Care Coordinators to ensure appropriate staffing levels are maintained
Partner with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines
Remain accessible to dentists throughout the day for questions and assistance
Perform other duties as necessary to support providers and operations.

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Fulltime

Patient Experience Coordinator

Al-Faperio is seeking a confident, professional, and personable Patient Experien...

Location

United Kingdom , Buckhurst Hill

Salary:

27000.00 - 31000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Has previous dental reception, treatment coordinator, or private healthcare experience
Demonstrates excellent communication and interpersonal skills
Has professional and confident telephone manners
Is highly organised, proactive, and detail-oriented
Is passionate about patient care and customer experience
Can work independently and as part of a team
Is confident discussing private treatment options and finance
Works well within a busy private practice environment
Is professional, reliable, and patient-focused
Has strong administrative and organisational skills

Job Responsibility

Act as the named single point of contact for patients throughout their treatment journey
Deliver exceptional front-of-house customer service and patient care
Answer inbound enquiries promptly and professionally
Respond to patient enquiries and voicemails within 24 hours
Contact every new referral within 24 hours of receipt during opening hours
Manage appointment scheduling efficiently and professionally
Document all patient interactions accurately within the CRM/PMS system
Ensure patients are fully informed before and after treatment appointments
Discuss private treatment plans and Care Plan membership options with eligible patients
Take deposits and coordinate booking of treatment appointments

What we offer

Competitive salary of £27,000-£31,000 depending on experience
Quarterly performance bonus tied to patient experience, conversion, and retention metrics
Modern private specialist clinic environment
Supportive management and friendly team culture
Professional development and training opportunities
Career progression within a growing private practice
Opportunity to play a key role in patient satisfaction and practice growth

Fulltime

Patient Access Specialist

We are looking for a Patient Access Specialist to support a busy dental departme...

Location

United States , New Haven

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in patient registration, front desk operations, medical or dental scheduling, or a related healthcare access role
Strong customer service and communication skills with the ability to remain detail oriented in a demanding, high-traffic setting
Working knowledge of insurance verification, eligibility review, and documentation of financial or coverage information
Ability to manage rotating schedules and adjust to changing daily staffing or patient volume needs
Comfort using multiple computer applications, online portals, and web-based tools to complete registration and scheduling tasks
Solid attention to detail when handling patient records, authorizations, reconciliations, and compliance-related procedures
Ability to collaborate effectively with care teams and support patients from diverse backgrounds while maintaining confidentiality

Job Responsibility

Welcome patients at the front desk, manage arrival and departure workflows, and maintain efficient service in a fast-paced clinical environment
Complete and update patient registration records by entering demographic, insurance, and financial details with a high level of accuracy
Coordinate appointment scheduling, rescheduling, and add-on visits based on provider availability, clinic needs, and patient circumstances
Verify patient identity, collect required signatures, and secure needed authorizations in accordance with safety and compliance procedures
Assist patients who need additional support, including individuals with language, hearing, or accessibility needs, to ensure appropriate access to care
Review insurance information, check eligibility through online resources, and document coverage details to support accurate billing and reimbursement
Maintain appointment notes and visit-specific information such as visit type, timing, and assigned provider to support orderly patient flow
Monitor open scheduling opportunities, including wait lists or recall lists, and help fill available appointment slots promptly
Work closely with clinical and administrative teams to resolve registration or scheduling issues while protecting patient confidentiality

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Gtm Marketing Manager

Our team is working with a leading medical device company supporting the dental ...

Location

United States , King of Prussia

Salary:

130000.00 - 150000.00 USD / Year

Daley and Associates

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Business, Life Sciences, or related field
5+ years of experience in downstream, commercial, or field-focused marketing
Experience in medical device, dental, or regulated healthcare markets strongly preferred
Demonstrated success supporting sales teams and executing product launches
Strong project management and cross-functional leadership skills
Ability to translate complex clinical or technical concepts into compelling value propositions
Experience working with dealer or distributor sales models
Familiarity with CRM and marketing automation platforms
Experience supporting digital campaigns and analytics
Prior experience launching capital equipment, consumables, or software-enabled devices

Job Responsibility

Own downstream launch execution for new products, indications, and line extensions
Translate upstream strategy into clear positioning, messaging, and channel plans
Lead cross-functional launch readiness with Sales, Training, Regulatory, and Operations
Manage cross-functional projects from initiation through regulatory, legal, and marketing approval, ensuring milestones, reviews, and final approvals are completed on time
Ensure launch materials, training, and tools are delivered on time and with high quality
Develop and maintain sales tools, including presentations, brochures, demos, battle cards, objection handlers, and value calculators
Partner with Sales Leadership to identify gaps and opportunities in commercial readiness
Support national sales meetings, regional meetings, and distributor trainings
Manage and define requirements regarding strategic direction for customer-facing content
Partner with MarCom team to develop and produce materials aligned with objectives

Fulltime

Field Team Manager

The Field Team Manager is responsible for supporting clinical field team members...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
2-3 years’ experience preferred
Management experience preferred
Dental office management preferred
Problem solving: Identifies and resolves problems in a timely manner
Customer service: Manages difficult client/customer situations
responds promptly to needs
solicits feedback to improve service
meets commitments
Planning/organizing: Prioritizes and plans work activities

Job Responsibility

Lead ongoing performance management for all direct reports
Conduct and document disciplinary actions as needed, up to and including terminations
Conduct regular 1:1s with field team members and provide consistent feedback
Collaborate with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines
Partner with Clinical Care Coordinators to ensure appropriate staffing levels are maintained
Coordinate ongoing training for existing field team members with the Dental Systems Trainer
Interview and participate in the hiring process for new field team members
Remain accessible to field team members throughout the day to support operations and resolve issues
Perform other duties as necessary to support team success

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more

Fulltime

Progression And Destination Tutor

We are seeking a Progress and Destination Tutor to join our team. In this role y...

Location

United Kingdom , Colchester

Salary:

28686.84 - 31284.24 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working face to face with different age and client groups, but particularly with 16-19 year olds
Experience of supporting, motivating and mentoring individuals against goals
Experience of handling difficult situations, including confrontation, in a calm and effective way
Proven experience of working in a busy environment, managing conflicting priorities and meeting deadlines
Proven record of willingness to take initiative, adapt and being proactive
Proven record of working positively and collaboratively across internal teams, management, key stakeholders and colleagues developing and maintaining positive working relationships
Experience of working with various forms of communication including email, texting and telephone
Direct experience of inputting data into databases, accurately and with good use of English
Education to level 3 or above and/or a professional qualification in relevant subject area or equivalent
Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O-Level C or above / Level 2 Adult Numeracy or Literacy or equivalent

Job Responsibility

Supporting students with their induction and orientation to the College
To have a particular focus in the first few weeks of the academic year on students who enrol late, or who show signs of disengagement or detachment
Reviewing students’ overall attendance, punctuality, behaviour, and attitudes to learning
To support the course team and students with to find, secure, record and complete, 30 hours of work-related experience placement
Delivery, developing and adapting Personal Development sessions and resources
Using relevant software such as Google classroom to deliver aspects of the Personal Development Programme
Developing a personal understanding of each tutee by holding regular one to one tutorials

Senior CRA

Location

Poland , Warsaw

Salary:

Not provided

iconplc

Expiration Date

Until further notice

Requirements

Bachelor's degree in a scientific or healthcare-related field
Minimum of 2 years of experience as a Clinical Research Associate
In-depth knowledge of clinical trial processes, regulations, and ICH-GCP guidelines
Strong organizational and communication skills, with attention to detail
Ability to work independently and collaboratively in a fast-paced environment
Willingness to travel as required (approximately 60%)

Job Responsibility

Conducting site qualification, initiation, monitoring, and close-out visits for clinical trials
Ensuring protocol compliance, data integrity, and patient safety throughout the trial process
Collaborating with investigators and site staff to facilitate smooth study conduct
Performing data review and resolution of queries to maintain high-quality clinical data
Contributing to the preparation and review of study documentation, including protocols and clinical study reports

What we offer

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

Fulltime

Medical Records Clerk

We are looking for a detail-oriented Medical Records Clerk to support healthcare...

Location

United States , Falmouth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling medical records in a healthcare, clinic, or related administrative environment
Working knowledge of electronic medical record systems and patient documentation practices
Familiarity with platforms such as Allscripts, Cerner, or similar medical record technologies
Strong attention to detail with the ability to maintain accuracy when entering and reviewing information
Understanding of confidentiality standards and proper handling of sensitive patient data
Ability to manage multiple priorities, stay organized, and meet deadlines in a fast-paced setting
Effective communication skills and the ability to collaborate with clinical and administrative staff.

Job Responsibility

Maintain and update patient files in electronic medical record systems to ensure information remains accurate, complete, and properly documented
Review submitted data for accuracy, correct discrepancies, and verify that patient details are entered in accordance with healthcare documentation standards
Retrieve and provide medical records to authorized personnel in a timely manner while safeguarding confidentiality at all times
Process record requests and documentation inquiries in alignment with established compliance and privacy guidelines
Scan, index, and file incoming documents so records are organized and easy for staff to access when needed
Work closely with medical and administrative teams to identify missing information and help keep patient charts current
Respond to routine questions related to records management and support day-to-day administrative tasks within the department.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

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Customer Support Specialist – Healthcare / Dental

Job Description

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