Customer Support Specialist – Healthcare / Dental Job at PartnerHero

Customer Experience Specialist – Dental Technical Support

We’re looking for a Customer Experience (CX) Specialist to provide frontline cli...

Location

Honduras

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Technical Support Specialist

We’re looking for a Technical Support Specialist to provide frontline clinical a...

Location

Mexico

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Technical Support Specialist

We’re looking for a Technical Support Specialist to provide frontline clinical a...

Location

Australia

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Provider Support Specialist

The Provider Support Specialist is responsible for supporting dentists by ensuri...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
2-3 years’ experience preferred
Management experience preferred
Dental office management preferred
Strong problem-solving skills
Excellent customer service skills
Ability to prioritize and plan work activities effectively
High attention to detail and quality control
Adaptable to changes in the work environment and competing demands
Dependable and team-oriented

Job Responsibility

Conduct regular check-ins with dentists to provide feedback and support
Coordinate training for new and existing dentists with the Dental Systems Trainer
Collaborate with the operations team for new dentist onboarding
Work with Clinical Care Coordinators to ensure appropriate staffing levels are maintained
Partner with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines
Remain accessible to dentists throughout the day for questions and assistance
Perform other duties as necessary to support providers and operations.

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Fulltime

Patient Experience Coordinator

As the Patient Experience Coordinator, you will act as the dedicated point of co...

Location

United Kingdom , Buckhurst Hill

Salary:

27000.00 - 31000.00 GBP / Year

Life at Smart Dental Care

Expiration Date

July 07, 2026

Requirements

Has previous dental reception, treatment coordinator, or private healthcare experience
Demonstrates excellent communication and interpersonal skills
Has professional and confident telephone manners
Is highly organised, proactive, and detail-oriented
Is passionate about patient care and customer experience
Can work independently and as part of a team
Is confident discussing private treatment options and finance
Works well within a busy private practice environment
Is professional, reliable, and patient-focused
Has strong administrative and organisational skills

Job Responsibility

Act as the named single point of contact for patients throughout their treatment journey
Deliver exceptional front-of-house customer service and patient care
Answer inbound enquiries promptly and professionally
Respond to patient enquiries and voicemails within 24 hours
Contact every new referral within 24 hours of receipt during opening hours
Manage appointment scheduling efficiently and professionally
Document all patient interactions accurately within the CRM/PMS system
Ensure patients are fully informed before and after treatment appointments
Discuss private treatment plans and Care Plan membership options with eligible patients
Take deposits and coordinate booking of treatment appointments

What we offer

Competitive salary of £27,000-£31,000 depending on experience
Quarterly performance bonus tied to patient experience, conversion, and retention metrics
Modern private specialist clinic environment
Supportive management and friendly team culture
Professional development and training opportunities
Career progression within a growing private practice
Opportunity to play a key role in patient satisfaction and practice growth

Fulltime

Patient Experience Coordinator

Al-Faperio is seeking a confident, professional, and personable Patient Experien...

Location

United Kingdom , Buckhurst Hill

Salary:

27000.00 - 31000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Has previous dental reception, treatment coordinator, or private healthcare experience
Demonstrates excellent communication and interpersonal skills
Has professional and confident telephone manners
Is highly organised, proactive, and detail-oriented
Is passionate about patient care and customer experience
Can work independently and as part of a team
Is confident discussing private treatment options and finance
Works well within a busy private practice environment
Is professional, reliable, and patient-focused
Has strong administrative and organisational skills

Job Responsibility

Act as the named single point of contact for patients throughout their treatment journey
Deliver exceptional front-of-house customer service and patient care
Answer inbound enquiries promptly and professionally
Respond to patient enquiries and voicemails within 24 hours
Contact every new referral within 24 hours of receipt during opening hours
Manage appointment scheduling efficiently and professionally
Document all patient interactions accurately within the CRM/PMS system
Ensure patients are fully informed before and after treatment appointments
Discuss private treatment plans and Care Plan membership options with eligible patients
Take deposits and coordinate booking of treatment appointments

What we offer

Competitive salary of £27,000-£31,000 depending on experience
Quarterly performance bonus tied to patient experience, conversion, and retention metrics
Modern private specialist clinic environment
Supportive management and friendly team culture
Professional development and training opportunities
Career progression within a growing private practice
Opportunity to play a key role in patient satisfaction and practice growth

Fulltime

Patient Access Specialist

We are looking for a Patient Access Specialist to support a busy dental departme...

Location

United States , New Haven

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in patient registration, front desk operations, medical or dental scheduling, or a related healthcare access role
Strong customer service and communication skills with the ability to remain detail oriented in a demanding, high-traffic setting
Working knowledge of insurance verification, eligibility review, and documentation of financial or coverage information
Ability to manage rotating schedules and adjust to changing daily staffing or patient volume needs
Comfort using multiple computer applications, online portals, and web-based tools to complete registration and scheduling tasks
Solid attention to detail when handling patient records, authorizations, reconciliations, and compliance-related procedures
Ability to collaborate effectively with care teams and support patients from diverse backgrounds while maintaining confidentiality

Job Responsibility

Welcome patients at the front desk, manage arrival and departure workflows, and maintain efficient service in a fast-paced clinical environment
Complete and update patient registration records by entering demographic, insurance, and financial details with a high level of accuracy
Coordinate appointment scheduling, rescheduling, and add-on visits based on provider availability, clinic needs, and patient circumstances
Verify patient identity, collect required signatures, and secure needed authorizations in accordance with safety and compliance procedures
Assist patients who need additional support, including individuals with language, hearing, or accessibility needs, to ensure appropriate access to care
Review insurance information, check eligibility through online resources, and document coverage details to support accurate billing and reimbursement
Maintain appointment notes and visit-specific information such as visit type, timing, and assigned provider to support orderly patient flow
Monitor open scheduling opportunities, including wait lists or recall lists, and help fill available appointment slots promptly
Work closely with clinical and administrative teams to resolve registration or scheduling issues while protecting patient confidentiality

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Gtm Marketing Manager

Our team is working with a leading medical device company supporting the dental ...

Location

United States , King of Prussia

Salary:

130000.00 - 150000.00 USD / Year

Daley and Associates

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Business, Life Sciences, or related field
5+ years of experience in downstream, commercial, or field-focused marketing
Experience in medical device, dental, or regulated healthcare markets strongly preferred
Demonstrated success supporting sales teams and executing product launches
Strong project management and cross-functional leadership skills
Ability to translate complex clinical or technical concepts into compelling value propositions
Experience working with dealer or distributor sales models
Familiarity with CRM and marketing automation platforms
Experience supporting digital campaigns and analytics
Prior experience launching capital equipment, consumables, or software-enabled devices

Job Responsibility

Own downstream launch execution for new products, indications, and line extensions
Translate upstream strategy into clear positioning, messaging, and channel plans
Lead cross-functional launch readiness with Sales, Training, Regulatory, and Operations
Manage cross-functional projects from initiation through regulatory, legal, and marketing approval, ensuring milestones, reviews, and final approvals are completed on time
Ensure launch materials, training, and tools are delivered on time and with high quality
Develop and maintain sales tools, including presentations, brochures, demos, battle cards, objection handlers, and value calculators
Partner with Sales Leadership to identify gaps and opportunities in commercial readiness
Support national sales meetings, regional meetings, and distributor trainings
Manage and define requirements regarding strategic direction for customer-facing content
Partner with MarCom team to develop and produce materials aligned with objectives

Fulltime

Select Country

Customer Support Specialist – Healthcare / Dental

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?