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Pleo Logo Pleo · Customer Service

Customer Support Senior Associate

Denmark, Copenhagen Employment contract · Job Posted March 25, 2026
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Job Description

We're looking for a Customer Support Senior Associate to join our Customer Support team at Pleo on an initial 12 months fixed term contract. In this role, you'll help ensure Pleo customers receive best-in-class service as we scale our operations.

Job Responsibility

  • Spend your time interacting directly with our customers over chat, email and phone, providing them with an effective, easy and enjoyable Pleo experience
  • Troubleshoot and resolve customers issues related to the Pleo product, and escalate to the appropriate internal team where needed
  • Provide feedback and support cross-functional teams on product development based on customer insights
  • Share learnings and contribute to our knowledge base to ensure growth and knowledge sharing across the team, and beyond

Requirements

  • Have fluency in written and spoken English as well as Danish or German
  • Love providing fantastic, high-touch customer support on live chat, email and phone
  • Have a persistent and analytical approach to problem-solving
  • Are able to explain complicated problems in the simplest terms
  • Have a genuine desire to work in a fast-paced, fast-changing and collaborative environment
  • Are tech-savvy, resilient and curious
  • Have experience with Support tools such as FreshWorks, Intercom or Zendesk
  • Have experience with accounting, bookkeeping, financial technology or other relevant product within SaaS

What we offer

  • Your own Pleo card (no more out-of-pocket spending!)
  • Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
  • Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
  • We offer 25 days of holiday + your public holidays
  • Option to purchase 5 additional days of holiday through a salary sacrifice
  • We use MyndUp to give our employees access to free mental health and well-being support
  • Paid parental leave
Pleo - All Job Offers

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