Customer Support & Sales - MedFx

• Deliver high-quality customer support via phone and email with a proactive, can-do attitude
• Process customer orders accurately and efficiently in line with internal procedures
• Build and maintain strong customer relationships, ensuring a fast, professional, and reliable service
• Proactively identify sales opportunities by growing existing accounts and following up on leads and campaigns
• Promote the MedFx House of Brands to existing customers, new clients, and prospects
• Support product launches, special offers, and brand initiatives to achieve targets
• Approve and onboard new customer accounts, ensuring all regulatory and compliance requirements are met
• Maintain accurate and up-to-date CRM records
• Liaise with courier services to resolve delivery issues and achieve the best outcomes for customers
• Meet company KPIs, SLAs, and performance targets
• Handle administrative tasks related to the department efficiently
• Escalate issues or risks to the Contact Centre Manager where appropriate
• Work collaboratively with colleagues and support wider team activities when needed
• Comply with company policies, procedures, and internal guidelines

Background experience within a customer service setting

• Discretionary company performance related bonus
• Comprehensive discount portal including gym memberships, shopping savings and days out
• SmartPay loan scheme - with the added bonus of no interest being applied
• Cycle2Work scheme
• Enhanced holiday entitlement – 33 days in total, including bank holidays
• Additional day off to celebrate your BIRTHDAY
• Ability to purchase additional annual leave
• Company Pension scheme
• Dental Plan
• Company sick pay, life assurance, and enhanced maternity/paternity pay
• Eye test vouchers
• Mental health support services and a virtual GP service
• Free parking on site