Customer Support Representative Job at Humanitix (Melbourne)

Customer Support Representative

We are looking for the kind of person who gets energized by helping others and s...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred)
Understand basic financial and accounting concepts with a business mindset
Strong empathy for customers AND passion for growth
Great interpersonal skills with a problem-solver mentality
Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus)
A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers
A self-starter attitude with solid organizational skills and attention to detail
Strong written and verbal communication skills
Strong technical acumen
2 years experience in contact center

Job Responsibility

Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions
Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge
Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next
Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements
Keep records sharp and accurate by updating tickets, account details, and communication logs with care
Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation
Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience
Consistently meet or exceed performance goals that help us deliver best-in-class support
Jump in to support teammates when needed — we grow stronger together

What we offer

Enjoy the flexibility of remote work
Competitive base salaries that reflect your value
Generous Paid Time Off
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best

Fulltime

Customer Support Representative

Join the tech company that gives 100% of profits to charity. At Humanitix, every...

Location

Australia , Sydney

Salary:

65000.00 - 70000.00 AUD / Year

Humanitix

Expiration Date

Until further notice

Requirements

1+ year of customer-facing experience (support, success, or similar)
Tech-savvy instincts — quick to learn new tools & troubleshoot issues
Excellent written & verbal communication — you make complex things simple
Calm under pressure, patient, and able to de-escalate tricky situations
Curious, proactive, and collaborative — a genuine people person
Long-term working rights in Australia required

Job Responsibility

Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
Collaborate with product & engineering to surface bugs, trends, and feature ideas
Create and update help-centre articles and FAQs to make life easier for users
Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way)
Help build a fun, inclusive team culture where everyone can be themselves

What we offer

Competitive salary (A$65–70K + Super + tax-effective salary packaging*)
Office in The Rocks, Sydney
Supportive, non-hierarchical culture — your ideas matter
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)
tax concessions

Fulltime

Customer Support Representative

Join the tech company that gives 100% of profits to charity. At Humanitix, every...

Location

Australia , Melbourne

Salary:

60000.00 - 65000.00 AUD / Year

Humanitix

Expiration Date

Until further notice

Requirements

1+ year of customer-facing experience (support, success, or similar)
Tech-savvy instincts — quick to learn new tools & troubleshoot issues
Excellent written & verbal communication — you make complex things simple
Calm under pressure, patient, and able to de-escalate tricky situations
Curious, proactive, and collaborative — a genuine people person
Long-term working rights in Australia required

Job Responsibility

Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
Collaborate with product & engineering to surface bugs, trends, and feature ideas
Create and update help-centre articles and FAQs to make life easier for users
Represent the Humanitix voice — kind, human, helpful, and a little weird
Help build a fun, inclusive team culture where everyone can be themselves

What we offer

Competitive salary (A$60–65K + Super + tax-effective salary packaging)
Supportive, non-hierarchical culture — your ideas matter
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)

Fulltime

English Customer Support Representative

Helpware is looking for a fantastic Customer Service Representative to join our ...

Location

Georgia , Tbilisi

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Prior experience in customer service working across multiple channels is a must
Prior experience working with highly demanding customers and British services is needed
A solid understanding of IT and Microsoft Office
Excellent oral and written English communication skills
Readiness, flexibility, and previous experience to work 8 hours work shift+1h break on late shifts and weekends

Job Responsibility

You will be fully accountable for solving customers’ problems, particularly ensuring that buyers receive their tickets on time and sellers are paid on time
You will advise customers, both buyers and sellers, with guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information, etc
You will be responsible for maintaining your and your team's performance metrics at a high level
You will act as a community advocate for our Client’s partners and ensure the best representativity of their brand

What we offer

Medical insurance after the trial period
English classes
Corporate training and parties
A comfortable office in the center of Tbilisi
Equipment provided for work
Opportunities for professional development and career growth
Bonuses and motivation systems

Fulltime

Customer Support Representative Tier 2

We are seeking a Customer Support Representative Tier 2 – Premium & VIP Customer...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum 2 years in customer-facing roles (Concierge, VIP Support, Account Management, Hospitality, or similar)
Fluent in Spanish and English (C1/C2)
Experience working with premium, high-profile, or high-value customers
Experience with CRM tools and digital communication platforms
Background in eCommerce, hospitality, entertainment, or premium service environments (desired)
Exceptional communication and relationship-building abilities
Strong problem-solving mindset with autonomy and accountability
High attention to detail and ability to deliver premium service
Ability to multitask, prioritize, and work under pressure
Customer-centric, proactive, and solution-oriented

Job Responsibility

Act as the trusted advisor and single point of contact for VIP customers
Grow and nurture relationships to drive retention and loyalty
Deliver concierge-style, personalized support and proactive communication
Manage end-to-end customer journeys, including inquiries, special requests, and post-event follow-up
Anticipate customer needs and provide tailored solutions
Collaborate with internal teams (Operations, Payments, Logistics) to ensure seamless service delivery
Maintain ownership of assigned accounts with timely updates and resolutions
Represent the brand with professionalism, warmth, and premium-service standards

What we offer

Competitive salary
Hybrid work model
Company-provided equipment
Major Medical Insurance
Food vouchers

Fulltime

Customer Support Representative - French Language

Helpware is seeking a French Customer Care Agent to join our team. If you’re pas...

Location

Uganda , Kampala

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes
Communication: Excellent verbal and written communication skills with colleagues and customers
Empathy: Genuine care for customers’ needs and a passion for helping others
Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement
Collaboration: Strong team player who understands the importance of working together for success
Language Proficiency: Impeccable written and spoken English, along with proficiency in French language

Job Responsibility

Provide service to Deezer's global customer base in multiple languages
Support any contact channel that Deezer requires such as email, social media and live chat
Take ownership for customer issues, solving problems and handling cases from start to finish
Work collaboratively with the Deezer team
Attend regular meetings with team members and managers
Participate in projects as assigned

Fulltime

Customer Support Representative

Helpware is a technology-driven company with a global presence across several co...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

B2 English
Customer Service experience
To live within Guadalajara's Metropolitan Zone

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via calls, email, and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients' feedback into feature requests for the development of the product

Fulltime

Customer Support Technical Representative

The Customer Support Technical Representative role at 1Password involves providi...

Location

Netherlands

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

You have excellent written and spoken communication skills in English, with the ability to engage and share information effectively
2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space
Strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail
Comfort providing support via phone, email and remote support sessions
Proven ability to troubleshoot authentication protocols, including OpenID Connect and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling
Working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes
Understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques
Experience working with REST APIs, including parsing and filtering API responses using jq
Previous experience working with SCIM, SSO and automated provisioning solutions
Basic scripting experience, with familiarity in Python, Bash, or PowerShell

Job Responsibility

Deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base
Diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions
Refine service delivery by relaying feedback, bugs and product feature requests to our internal teams and stakeholders
Proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration
Maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers
Monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate
Leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation
Collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development
Maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities.

What we offer

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Company equity for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount!)

Customer Support Representative

Humanitix

Location:
Australia , Melbourne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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Job Posted:
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