Customer Support Representative

• Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
• Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
• Collaborate with product & engineering to surface bugs, trends, and feature ideas
• Create and update help-centre articles and FAQs to make life easier for users
• Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way)
• Help build a fun, inclusive team culture where everyone can be themselves

• 1+ year of customer-facing experience (support, success, or similar)
• Tech-savvy instincts — quick to learn new tools & troubleshoot issues
• Excellent written & verbal communication — you make complex things simple
• Calm under pressure, patient, and able to de-escalate tricky situations
• Curious, proactive, and collaborative — a genuine people person
• Long-term working rights in Australia required

Bonus if you’ve worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom — but it’s not required.

• Competitive salary (A$65–70K + Super + tax-effective salary packaging*)
• Office in The Rocks, Sydney
• Supportive, non-hierarchical culture — your ideas matter
• Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)
• tax concessions