Customer Support Representative Job at Robert Half (New York)

Job Description

We are looking for a Customer Support Representative to support subscribers and deliver a high-quality service experience for an education-focused organization. This Long-term Contract position is fully remote and supports a team based in New York, New York, requiring someone who can communicate clearly, solve problems efficiently, and thrive in a collaborative environment. The role is well suited to someone with prior customer service experience who is comfortable handling technical questions, account-related concerns, and day-to-day customer inquiries.

Job Responsibility

Respond to subscriber questions across a range of topics, including product setup, account access, billing matters, subscription concerns, and general product use
Troubleshoot technical issues methodically, determine the most effective next steps, and document case details and outcomes with accuracy
Partner with teams such as Implementation, Sales, Editorial, Quality Assurance, Product, Marketing, and Finance to drive timely issue resolution
Communicate regularly with colleagues and team leaders through collaboration tools to share updates, flag recurring concerns, and escalate urgent matters when needed
Guide customers through platform features and configurations by translating technical information into clear, easy-to-follow instructions
Monitor support trends and identify recurring problems so they can be addressed proactively and efficiently
Contribute to team initiatives and special projects that improve the customer experience and strengthen internal support processes

Requirements

1-2 years of experience in customer service, customer support, or a related client-facing role
Hands-on experience with Zendesk or a comparable ticketing platform
familiarity with Salesforce is strongly preferred
Ability to investigate issues independently and apply sound troubleshooting skills to reach practical solutions
Strong written and verbal communication skills, with the ability to explain technical concepts in simple terms
Comfortable working both independently and collaboratively with cross-functional teams in a remote environment
Familiarity with Google Workspace applications such as Docs, Sheets, and Slides, as well as communication tools like Slack
Organized, dependable, and capable of managing multiple priorities while maintaining attention to detail

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Robert Half - All Job Offers

Select Country

Customer Support Representative

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?