Customer Support Representative

• Respond to customer inquiries related to MRO (Maintenance, Repair, and Overhaul) and spare parts orders, quotations, pricing, lead times, and delivery status
• Process and manage customer orders, RFQs, and repair requests in ERP/CRM systems in a timely and accurate manner
• Coordinate with internal departments such as logistics, planning, repair shops, and quality assurance to ensure smooth fulfillment of customer requirements
• Monitor order progress, proactively communicate delays or changes, and provide regular updates to customers
• Ensure compliance with export regulations, customer contracts, and aviation quality standards
• Build strong relationships with customers and provide a high level of service and responsiveness
• Maintain accurate records and documentation for all transactions and communications
• Serve as the primary liaison for key accounts, handle escalated customer issues, and contribute to process improvements and training of junior staff

• Equivalent combination of education and experience required—typically an Associate or Bachelor's degree in Business Administration, Supply Chain, Aviation Management, or related field, and/or a minimum of two years of experience in aviation aftermarket, aerospace logistics, or a similar technical support function
• 4–6 years of experience managing customer accounts, resolving complex issues, and collaborating cross-functionally. Direct experience in the aviation aftermarket or aerospace industry is required
• Familiarity with aviation spare parts and MRO services
• Proficient in ERP/CRM systems (e.g., SAP) and Microsoft Office tools
• Understanding of international trade compliance, incoterms, and export control
• Strong attention to detail and ability to handle multiple priorities
• Excellent written and verbal communication skills
• Strong problem-solving and conflict resolution skills
• Customer-first mindset with a proactive approach to issue resolution
• Ability to work well under pressure and meet tight deadlines
• Collaborative team player with a continuous improvement mindset

Basic technical knowledge of aircraft components is a plus