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Uber Logo Uber · Customer Service

Customer support representative

Sweden, Stockholm · Job Posted February 17, 2026
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Job Description

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.

Job Responsibility

  • Deliver high-quality service across multiple support platforms (email, chat, phone)
  • Be a passionate advocate for users while answering any questions that come your way
  • Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
  • Build loyalty among new users and get our early adopters to fall in love with Uber all over again
  • Triage issues and escalate them when necessary

Requirements

  • Norwegian language C1 level
  • English / Swedish language B2 level
  • Exceptional communication skills
  • Detail Oriented
  • Naturally Curious: openness to incorporating feedback, and dedication to the improvement of your craft.
  • Excellent Teammate: you collaborate internally or across functional/regional areas to get the best possible outcome.
  • An Owner: passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.

Nice to have

  • Strong Communication Skills (Written & Verbal)
  • Problem-Solving & Critical Thinking
  • Customer-Centric Mindset
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