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Fidelity Investments Logo Fidelity Investments · Customer Service

Customer Support Representative

United States, Omaha · Job Posted April 21, 2026
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Job Description

Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. You do not need a finance background to succeed in this role.

Job Responsibility

  • Help customers feel more confident, make clearer decisions, and achieve their own financial dreams
  • Assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources
  • Take customer calls to develop and hone your skills
  • Provide outstanding customer service and communication via voice or digital channels

Requirements

  • Ability to establish rapport and relationships through effective communication
  • Great listening skills, professionalism, and empathy toward others
  • Proficiency in navigating and troubleshooting basic technology issues or systems
  • Handle a variety of situations and conversations driving towards a resolution
  • Self-motivated teammate with strong social skills
  • Minimum 1 year of customer service experience
  • High School diploma or GED required

Nice to have

Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making

What we offer

  • Rewards & Recognition
  • Time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching
  • Benefit programs crafted to help you and your loved ones strike the perfect balance
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