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WeTravel Logo WeTravel · Customer Service

Customer Support Representative

Spain B2B 33000.00 USD / Year · Job Posted February 21, 2026
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Job Description

In this role, you’ll be on the front lines helping travel organizers around the world get the most out of our platform. From resolving customer issues and answering product questions, to improving our help center and collaborating across teams, your work will have a direct impact on the success and satisfaction of our users.

Job Responsibility

  • Responding to customer questions via email, chat and calls with empathy and clarity
  • Educating users about our product and helping them achieve their goals
  • Troubleshooting issues and escalating bugs or technical challenges when needed
  • Creating or updating help center articles and internal support documentation
  • Collaborating with product and engineering teams to share user insights
  • Assisting prospective customers with questions before connecting them with sales
  • Managing your time effectively between reactive support and proactive tasks

Requirements

  • 4+ years of experience in customer support, ideally in SaaS or a tech-driven environment
  • Advanced English proficiency (C1 or higher)
  • Fluent in Spanish, both written and verbal
  • Confident using modern support platforms such as Intercom, Zendesk, or similar tools, including inbox management, workflows, tags, macros, and reporting
  • Empathetic, patient, and passionate about helping others succeed
  • Hands-on experience collaborating with engineers to investigate bugs, validate fixes, and contribute to product improvements
  • Communicate clearly and concisely—even when under pressure
  • Proactive, organized, and comfortable working independently
  • Love improving things—content, processes, and tools alike
  • Have a quiet home office setup and are open to working flexible hours, including some weekends
  • Have weekend availability: Occasionally work one weekend shift (4 hours), approximately once every 7-9 weeks

What we offer

  • Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self
  • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments
  • Work remotely for a maximum of 4 weeks per calendar year
  • Extensive paid family leave
  • Three paid volunteer days per year — take time to give back to causes you care about, on us
  • 2-week cross-functional onboarding program
  • Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment
  • Cambly for colleagues for whom English is not their first language
  • Join an international, travel-loving team with a passion for adventure and innovation
WeTravel - All Job Offers

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