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Robert Half Logo Robert Half · Customer Service

Customer Support Representative

United States, Aurora Employment contract · Job Posted June 01, 2026
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Job Description

We are looking for a dependable Customer Support Representative to support a growing health insurance agency in Aurora, Ohio. This contract to permanent opportunity is ideal for someone who enjoys helping customers, managing service requests, and keeping accurate records in a fast-paced office setting. The role focuses on delivering attentive support for clients with health insurance needs while working closely with internal teams to ensure timely follow-up and clear communication.

Job Responsibility

  • Respond to incoming customer calls and questions with professionalism, empathy, and accurate information
  • Place outbound calls as needed to follow up on client requests, confirm details, and provide updates
  • Enter customer information, service requests, and related documentation into CRM and internal tracking systems with a high level of accuracy
  • Maintain organized records and prepare detailed reports to support customer service activities and team needs
  • Assist clients with health insurance-related inquiries and guide them through next steps in a clear and helpful manner
  • Use Microsoft Office tools, including Excel, to manage data, update files, and support daily administrative tasks
  • Coordinate with team members to resolve issues efficiently and ensure a positive customer experience
  • Support office-based operations by handling routine service tasks and prioritizing multiple responsibilities throughout the day.

Requirements

  • At least 1 year of customer service experience, preferably in a call center or high-volume support environment
  • Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues
  • Experience handling inbound calls and making outbound calls in a service-focused role
  • Familiarity with CRM systems and confidence entering and updating customer records accurately
  • Working knowledge of Microsoft Office, including Microsoft Excel
  • Ability to create organized documentation and detailed reports
  • Strong attention to detail, time management, and follow-through in a structured office setting.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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