Customer Support Representative Job at Randstad (Attica)

Customer Support Representative

A biotech company in Escondido is seeking a Customer Support Representative for ...

Location

United States , Escondido

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer support, administrative, or client service experience preferred
Biotech, healthcare, or regulated industry experience is a plus
Strong communication and problem-solving abilities
Ability to multitask and manage deadlines effectively
Professional and customer-focused mindset required
CRM or ticketing system experience preferred
Microsoft Office and Excel proficiency required

Job Responsibility

Respond to customer inquiries via phone and email
Process orders, account updates, and service requests
Coordinate communication between customers and internal departments
Maintain accurate customer records and documentation
Assist with tracking orders, shipments, and account information
Support issue resolution and customer follow-up activities
Assist with reporting and administrative tracking tasks
Maintain organized customer files and account documentation
Support internal teams with operational updates and communication

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

New

Customer Support Representative

As a Customer Service Representative, you will be addressing a variety of custom...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Experience in customer service working with different contact channels
Excellent verbal and written communication in English and Spanish
Third Language will be considered a plus
Full-time availability, including night shifts and weekends
Solid understanding of Internet Technologies and Microsoft Office

Job Responsibility

Provide top-notch customer service in a fast-paced environment
Have engaging conversations with our customers about: guarantees, seller payments, purchases, listing tickets, questions about the site, account issues, venue information, etc
Deliver difficult messages to customers in a way that creates a positive customer experience
Be empathetic to customer concerns and display a sincere desire to find a resolution
Take decisions while keeping the customer and company in mind
Maintain high own and team´s performance metrics including productivity, average handle time, quality, adherence, budget management, as well as customer satisfaction
Event handling to make sure is completed in a timely manner as well as fixing any potential fulfillment issue effectively and efficiently
Be a community advocate for our partners and deliver their brand

Fulltime

New

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Excellent written skills in English
Experience in the Client support area will be a plus
Basic technical background (strong experience in using apps)
Proactive approach, empathetic individuals, problem-solving skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively.

Job Responsibility

Providing Customer Support for the website users
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Responding promptly to customer inquiries
Communicating with customers through various channels (chat/emails)
Acknowledging and resolving customer complaints
Keeping records of customer interactions, transactions, comments, and complaints
Entering data into a CRM, other online tools, and cloud-based platforms
Other related tasks assigned by managers of the Clients and/or Helpware

Fulltime

Customer Support Representative

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Must be able to work full time, 40 hrs per week
Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
Excellent English communication skills both verbal and written.

Job Responsibility

Respond to customer needs and client-initiated chats and emails in a timely and professional manner, ensuring accurate resolution of inquiries
Troubleshoot kiosk-related issues, review billing details, and process refunds as needed while maintaining service quality
Prepare and send day-specific marketing emails to clients and visitors, ensuring content is accurate, relevant, and properly delivered
Ensure customers request are being handled in a timely manner
Provide cutting edge service in a friendly, confident and knowledgeable manner
Utilize internal and client-based tools and applications to support customer needs

Fulltime

New

Customer Support Representative

We are looking for a dependable Customer Support Representative to support a gro...

Location

United States , Aurora

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience, preferably in a call center or high-volume support environment
Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues
Experience handling inbound calls and making outbound calls in a service-focused role
Familiarity with CRM systems and confidence entering and updating customer records accurately
Working knowledge of Microsoft Office, including Microsoft Excel
Ability to create organized documentation and detailed reports
Strong attention to detail, time management, and follow-through in a structured office setting.

Job Responsibility

Respond to incoming customer calls and questions with professionalism, empathy, and accurate information
Place outbound calls as needed to follow up on client requests, confirm details, and provide updates
Enter customer information, service requests, and related documentation into CRM and internal tracking systems with a high level of accuracy
Maintain organized records and prepare detailed reports to support customer service activities and team needs
Assist clients with health insurance-related inquiries and guide them through next steps in a clear and helpful manner
Use Microsoft Office tools, including Excel, to manage data, update files, and support daily administrative tasks
Coordinate with team members to resolve issues efficiently and ensure a positive customer experience
Support office-based operations by handling routine service tasks and prioritizing multiple responsibilities throughout the day.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Experience with telehealth and GLP-1 is a plus
Must have experience in Direct-to-Consumer (DTC) operations
Must have experience using Zendesk
Must be able to work full time, 40 hrs per week
Must have at least 6 months of CSR experience
Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
Excellent English communication skills both verbal and written
Can work independently and in a team

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via email and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients’ feedback into feature requests for the development of the product

Fulltime

Customer Support Representative

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Preferred experience with e‑commerce and customer support platforms, including Shopify, Intercom, Gorgias, and Redo
Strong written communication skills
Have a true ownership mindset
Can handle multiple cases daily
Must be able to follow strict language guidelines (no medical claims, no implications, no advice)
Must be self-sufficient, detail-oriented, proactive, and resourceful
Must be a strong problem-solver
Ability to be patient, express empathy, and concern
Independent thinker
able to make meaningful decisions based on each situation without constant direction

Job Responsibility

Answer customer questions clearly and accurately
Follow policies and SOPs precisely
Document interactions thoroughly
Navigate multiple tools
Adapt quickly to changes in products, processes, and workflow
Maintain brand-aligned communication at all times
Never make medical claims under any circumstances
Juggle multiple tools and tasks without losing accuracy

Fulltime

Customer Support Representative

At Helpware, we don’t just support businesses—we power them. With teams across t...

Location

Mexico , Guadalajara

Salary:

9600.00 MXN / Month

Helpware

Expiration Date

Until further notice

Requirements

6+ months of customer service experience
Strong communication skills—clear, professional, and human (written and verbal)
You stay calm under pressure and handle challenges with confidence
Detail-oriented and organized—you don’t let things slip through the cracks
A natural problem-solver who takes initiative
Tech-comfortable, especially with Microsoft Office tools
Friendly, assertive, and customer-focused—you know how to balance empathy with action
High accountability—you own your work and follow through

Job Responsibility

Work 20 hours per week with 2 days off
Support customers via phone and email with clarity, confidence, and professionalism
Resolve inquiries related to products, services, billing, and accounts
Take full ownership of complaints—investigate, solve, and follow through
Process orders, cancellations, refunds, and service adjustments
Accurately document customer interactions and actions taken
Coordinate with internal teams to resolve complex issues
Schedule service appointments and manage emergency requests
Follow up with customers on updates, resolutions, or next steps
Identify patterns and suggest improvements to prevent future issues

What we offer

Law benefits
Paid training
Savings fund (8% of monthly gross salary)
Food vouchers $1,000 MXN (after 2 months)
2 days off
Laptop, mouse and headphones
Hybrid set up (train on-site, work from home)

Parttime

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