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Helpware Logo Helpware · Customer Service

Customer Support Representative

Philippines, Cebu · Job Posted June 03, 2026
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Job Description

As a Customer Support Representative, you will serve as the first point of contact with customers and must be focused on providing excellent customer experience at all times. CSR will handle all incoming requests on different channels.

Job Responsibility

  • Providing Customer Support for the website users
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (chat/emails)
  • Acknowledging and resolving customer complaints
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Entering data into a CRM, other online tools, and cloud-based platforms
  • Other related tasks assigned by managers of the Clients and/or Helpware

Requirements

  • Excellent written skills in English
  • Experience in the Client support area will be a plus
  • Basic technical background (strong experience in using apps)
  • Proactive approach, empathetic individuals, problem-solving skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively.

Nice to have

Experience in the Client support area will be a plus

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