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Robert Half Logo Robert Half · Insurance

Customer Support Representative

United States, Rock Island · Job Posted February 20, 2026
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Job Description

Our client, a respected and community‑focused organization in the insurance industry, is hiring a Customer Support Representative to join their Customer Service Center. If you enjoy helping people, solving problems, and providing clear guidance during meaningful moments, this is a great opportunity.

Job Responsibility

  • Support customers by phone (and occasional written communication)
  • Explain insurance products and handle sensitive inquiries with empathy
  • Analyze member accounts to complete changes (beneficiary, coverage, payment method, etc.)
  • Use strong judgment and problem‑solving to resolve complex situations

Requirements

  • Strong communication and customer service skills
  • Empathy, professionalism, and emotional intelligence
  • Solid analytical and problem‑solving abilities
  • Proficiency with Microsoft Office + accurate data entry
  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Strong typing and accurate data‑entry capabilities
  • Exceptional communication skills with the ability to simplify and explain complex topics
  • Emotional intelligence and empathy when navigating sensitive or emotional customer situations
  • Strong reasoning and problem‑solving abilities
  • Ability to interpret policy provisions and analyze member accounts to determine the best resolution

What we offer

  • Hybrid flexibility after on-site training
  • Career development + continuous training
  • Supportive team culture
  • Predictable rotating schedule: 8–4 and 9–5
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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